CHARTING THE COURSE: THRIVE IN THE PEAK SEASON AND BEYOND

Hello again! In this edition of Logistics Connect, we unveil our visionary approach and spotlight on our expansion plan in Australia.

With the peak sales season approaches, discover how our ongoing innovations and partnerships are tailored to enhance operational efficiency in eCommerce delivery and elevate customer experience. Read on to discover about how retailers and marketplaces can seize the moments and embrace the cross-border journey ahead!

A Future Beyond Post

Earlier in October, our Group CEO, Vincent Phang , shared with Ravi Velloor from The Straits Times , on his vision for the Group, which is to be a connector in the logistics industry, and be a reliable partner to eRetailers and merchants worldwide.

To get there, he also shared that this move will be brought about by enhancing the productivity of our staff and efficiency of our processes. This would mean relooking every part of the business to invest in the right systems and technology, and retraining people. Read the full article here .

‘Tis the season for OOH eCommerce delivery

With the peak season just around the corner, it is crucial to capture every opportunity and the key to this is reliability.

Did you know that only 3.28% of parcels in Asia are delivered through Out-of-Home (OOH) methods? On the other hand, pioneering markets like Finland have adopted this approach for over 90% of their B2C parcels according to parcel tracking platform, Parcel Monitor .

Su Yin NEO , our Singapore CEO, sheds light on the ways this game-changing method can help eCommerce sellers:

1) Overcome escalating delivery costs by cutting last-mile delivery costs, combating rising fuel prices, as well as vehicle ownership expenses

2) Future-proofing operations in a world where innovation and efficiency are paramount for success

3) Reducing environmental footprint by minimizing total driving miles

Find out more here .

Digital Transformation is a marathon, not a sprint

Our Group CIO, 盛天恩 , shared about how digital transformation in today’s fast-evolving landscape is more of a necessity rather than a choice. And to help us succeed on this journey, SingPost will be focused on four key pillars so that we are better poised to move towards analytics, automation and GenAI. These include:

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But before all of that, we have to first cultivate a digital-first mindset as this is a transformative journey that thrives on innovation and iteration. That said, there will be occasions on this journey where short bursts of effort are required. This is why it is essential to remain focused on our primary objective. Read more here .

The evolving role of postal services over the next 5-10 years

Recently, our CEO International, Li Yu, shared at the Universal Post Union Congress in Riyadh about how postal services can contribute to solving larger challenges and support socioeconomic growth over the next 5-10 years. Through larger scale cross-sector partnerships and collaboration, we can even provide support in areas including healthcare and disaster response. Watch his video here .

FMH Group Expands Our Footprint In Australia

FMH Group , our Australian business, has just entered a conditional sale and purchase agreement with Border Express, the 6th largest pallet and parcel distribution operator in Australia!

This transaction will not only expand our logistics network, but also foster synergy within our operations in Australia to deliver better value for both our customers and partners.

Upon completion, Border Express will join the transportation companies held under the FMH Group umbrella, realising our vision of an integrated logistics ecosystem where people and physical assets are connected through a ubiquitous technology platform, enabling true supply chain efficiency.

CouriersPlease Expands with New Hubs Across Australia

With the construction of a state-of-the-art freight hub in Hazelmere (WA) as well as new depots in Dandenong (VIC), Greystanes (NSW), and Gold Coast, we are extremely excited to witness the rapid growth of CouriersPlease . The new facility in Hazelmere will also be the fourth site of CouriersPlease to achieve a 5-star Green Star rating. In celebration of its 40 years anniversary, CouriersPlease also launches its brand refresh with a new logo .

Hassle-free out-of-home deliveries for SHEIN customers

Good news for SHEIN customers in Singapore! Beyond providing doorstep deliveries, SingPost will also offer out-of-home deliveries made directly to letterboxes, as well as collection points. And that’s not all, customers will also be able to return their orders through our extensive POPStation network—all to make the shopping process smoother and more convenient.

SingPost teams up with FEDEX on parcel drop-offs

As part of our commitment to enhance operational efficiencies and customer experience, SingPost will be participating in a three-month trial with FedEx Express to enable their customers to drop off their parcels at PopStop counters without additional charge. This not only brings about greater convenience and ease for consumers, but also maximises our group’s network and facilitates greater cross-border trade. More details here .

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Logistics Connect is a collection of key SingPost updates and industry insights across the eCommerce supply chain ecosystem.