Characteristics of the Hospitality Industry
Suffian Riaz
Hospitality Mentor | Food & Beverage | Food Analyst | Food Safety | HACCP | Food Quality Assurance | GMP | Motivational Influencer | Leadership |
Hotel Rating Systems
Official rating systems refer to those implemented by government units, systems that are commercially-oriented are usually set up by associations or privately owned enterprises.
There is a wide variety of rating schemes around the world. Many have a system involving stars, with a higher number of stars indicating higher quality.?
Some of the hotel features or services taken into consideration when establishing a grade/rating are:
These two key organizations give ratings to hotels according to objective criteria such as facilities, scales, and staff-to-room ratios.?
The Mobil Travel Guide introduced the ‘star-award’ system and the AAA has also applied a similar concept - ‘diamond-award’ which is used for rating those participating hotels on a five-point scale from 1 to 5 regularly.
The assessments of hotels are conducted by ‘mystery shoppers’ which usually consist of industry professionals and frequent travelers. Comparatively, visitors worldwide are more familiar with the ratings of private bodies which act as standard indicators of hotels’ quality for visitors’ references.
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