Changes to Team Leader and Operations Manager Standards

Changes to Team Leader and Operations Manager Standards

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发布日期: 2024年11月5日
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Gateway Qualifications continues to provide high-quality End-Point Assessments (EPA) for apprenticeships across the Business and Administration sector, specifically for five apprenticeship standards:?

  • Level 2 Customer Service Practitioner
  • Level 3 Customer Service Specialist
  • Level 3 Business Administrator
  • Level 3 Team Leader or Supervisor
  • Level 5 Operations or Departmental Manager.?

These assessments build on Gateway Qualifications' existing suite of qualifications, leveraging their expertise to enhance clarity and streamline learning for apprentices and their employers.

Recent Revisions in Operations Manager and Team Leader Standards

Gateway Qualifications recently conducted a webinar led by their Business Development Manager, Hannah Newman , and EPA Operations Manager, Natasha Joyce . This session focused on the updates in the Level 5 Operations Manager and Level 3 Team Leader standards, aimed at addressing confusion around themes, knowledge, skills, and behaviours (KSBs), while improving alignment with real workplace needs.

Key updates include:

  1. Name Simplifications: Operations Manager (formerly Operations and Departmental Manager) and Team Leader (formerly Team Leader/Supervisor), creating easier reference and recognition for employers and apprentices.
  2. Thematic Adjustments: Themes have been clarified and condensed to better reflect real-world competencies, such as “Operational Planning” and “Organisational Governance” for Operations Manager, and “Using Technology” and “Contributing to a Project” for Team Leader.
  3. KSB Realignments: Gateway Qualifications has simplified KSB numbering, reducing overlap and creating clearer guidance for meeting assessment requirements.

Enhanced Project and Presentation Requirements

One significant change for the Level 5 Operations Manager is the requirement to complete a project during the on-program period, evaluated later through a report in the EPA phase. This update encourages practical, real-time application of skills. The Level 3 Team Leader’s assessment includes a structured presentation on topics like cost efficiency or team performance, prepared with support from Gateway Qualifications.

Gateway Qualifications’ Comprehensive Support for Providers and Apprentices

To facilitate these standards, Gateway Qualifications offers robust support, including CPD sessions for providers, resources for curriculum design, dedicated account managers, and quick EPA turnaround times. This approach not only supports apprentices but also assists employers and providers in achieving the highest levels of success.

Conclusion

Gateway Qualifications remains committed to excellence in apprenticeship assessments by continuously refining standards to suit the needs of employers and apprentices alike, aligning learning outcomes with practical workplace skills in the Business and Administration sector.


Watch the Webinar: https://www.gatewayqualifications.org.uk/event/changes-to-ops-manager-and-team-leader-the-key-information/


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