Change the way you approach healthcare: Get to know EI.
Steven May, CVJ, VRCE
Veterinary, Human Healthcare Consultant @ SLM | Certified Veterinary Journalist
Ready for an emotionally intelligent practice?
The veterinary hospital team needed help with communication issues. The tension between staff members was palpable, and everyone seemed to be walking on eggshells around each other. They all knew something needed to be done but needed help figuring out where to start. That's when their new manager stepped in and introduced the concept of Emotional Intelligence (EI).?
At first, the team thought that EI sounded too fuzzy and abstract. However, they became more interested as their manager explained how understanding emotions could lead to better business and personal decision-making. They asked her what exactly were the seven ingredients of EI.?
Their manager explained that self-awareness is critical: recognizing one's emotions and how those affect others is essential for building trust within any relationship or team environment. Second comes managing emotions: recognizing them and knowing how to control them so that you can think clearly before taking action or speaking your mind. Thirdly there's motivating yourself, which means having confidence in your abilities even during difficult times and finding ways to stay motivated even when things seem hopeless.?Next up is empathy; understanding how another person feels based on situations or experiences shared by either side helps build stronger relationships through compassion rather than judgemental criticism, which leads us nicely into our fifth point – handling relationships effectively; this involves actively listening without judgment, using language carefully so as not hurt others' feelings unintentionally, giving praise when deserved, Etc. Sixthly comes influencing people – being able to compromise respectfully with your peers towards common goals without resorting to manipulation tactics such as guilt-tripping or intimidation tactics will help create an atmosphere of mutual respect among colleagues/team members. And finally, seventhly come getting good results despite obstacles – this involves resilience & perseverance no matter what difficulties are faced to reach targets set out initially at the beginning of any project/task assigned Etc.
Once these seven components have been broken down into manageable chunks, applying them practically becomes easier over time once individuals get used to thinking about things from different perspectives instead of just their own! This takes practice, however, & lots of patience until desired results can be seen.
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Learn more about EI; many great books, such as Dr. Daniel Goleman's?'Working With Emotional Intelligence'?and Drs. Travis Bradberry & Jean Greaves?'Emotional Intelligence 2 0' are written.
I highly recommend Mr. Shawn McVey, MA (Behavioral Sciences), MS (Political Social Work). You can find Shawn on LinkedIn.
There are also websites dedicated entirely to providing information EI, such as Six Seconds, offering plenty of tips, tricks resources helping develop the understanding skills mentioned above!
If you need to reach me, please visit my website, as I am always here for you.