Change Management and Internal Comms | S5 E22
Craig Smith
Helping organisations share the 'Big Picture' with their people | Owner of The Big Picture People | Podcaster | Author
The role of internal communications in facilitating change management
In this episode, I had the pleasure of chatting with the brilliant Dr. Mary Barnes - Workforce Transformation , an expert in organisational development and change management. Here’s a sneak peek into our conversation, packed with insights and practical tips that you won’t want to miss.
?? Tune in, get inspired, and listen to the full interview via this link:
Here are some of the highlights from our conversation:
Mary explains that middle managers are pivotal in translating leadership messages into relatable terms for frontline employees. This not only helps build trust but also ensures that communication resonates effectively. It's fascinating to consider how these managers, who are usually promoted for their technical skills, need robust support and training to lead their teams through transitions successfully.
Mary stresses the importance of "calming the chaos" that often accompanies organisational change. She discusses how new leaders sometimes implement structural changes merely to leave their mark, causing confusion and disruption. Instead, she advocates for a more thoughtful approach that prioritises stability, allowing teams to adapt without constant upheaval. It's a compelling perspective on how to manage change without causing unnecessary disruption and stress among employees.
Mary highlights a crucial point in our discussion: the importance of involving communication professionals right from the start of any strategic change initiative. Often, these experts are brought in too late, forcing them to play catch-up. By engaging them early, organisations can ensure a smoother transition and maintain productivity. It's a vital takeaway for anyone involved in managing change within their organisation.
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Mary shares her experience in turning a fear-based culture into a more positive and engaging environment. She emphasises that timely communication, even when there are no significant updates, plays a crucial role in preventing rumours and maintaining trust. This approach is indispensable for fostering a culture of transparency and reliability.
Mary brings an insightful perspective on engaging resistant employees during organisational change. She explains that by inviting these employees into the change process and listening to their concerns, organisations can turn resistance into advocacy. This strategy not only addresses potential issues but also empowers employees, transforming them into champions of change. It's a powerful reminder of the importance of inclusive and empathetic leadership in change management.
I hope these insights encourage you to listen to the full episode.
?? Tune in, get inspired, and listen to the full interview via this link:
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