Certainly… we can help your customers online! When they face a dead-end…
in their booking stage! Certainly.io can enhance the performance of your online platform service by providing a seamless booking experience, personalized recommendations, instant customer support, up-selling opportunities, and proactive engagement.
Certainly.io's conversational AI chatbot can integrate with your online platform to meet a seamless booking experience, allowing users to book activities and experiences directly through the chatbot. Customers can inquire about available tours, check pricing and availability, and make bookings all within the chatbot interface, providing a seamless and convenient booking experience.
Everyone is looking for personalized recommendations! The chatbot can gather information from customers about their preferences, interests, and travel plans. It can then provide personalized recommendations for activities and experiences offered by your platform with offers of day-based activities, experience and attractions. By understanding each customer's unique preferences, the chatbot will suggest tailored options, increasing customer satisfaction and engagement.
Using our conversational AI chatbot you can handle customer inquiries and support, answering frequently asked questions, addressing concerns, and provide assistance in real-time. This helps reduce the workload on human customer support agents, allowing them to focus on more complex issues. The chatbot can provide 24/7 support, ensuring that customers receive timely assistance whenever they need it.
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Your Certainly conversational AI chatbot can leverage customer data and previous booking history to offer targeted up-selling and cross-selling opportunities. It can suggest related activities, complementary experiences, or exclusive deals to customers, enhancing the overall booking value and customer engagement.
Certainly's conversational AI chatbot can proactively engage with customers by presenting personalized recommendations, updates and solutions to their problems. It can notify customers about new activities, time-limited offers, or upcoming events based on their preferences and travel history. This helps drive customer loyalty, repeat bookings, and increased engagement.