CEO Letter: Reflecting on 2024 and Charting Our Path for 2025

Following three years of sustained profitability, the new year felt like a fitting moment to celebrate VectorCare’s achievements, share our vision for 2025, and consider how governmental changes may influence our industry. This inaugural CEO letter reflects on our 2024 journey and charts the path ahead for the opportunities and challenges before us.

2024: A Year of Milestones and Innovation

Last year was a remarkable one for VectorCare. From a product development perspective, we delivered an unprecedented number of releases, demonstrating our team’s ability to deliver cutting-edge solutions and raise industry standards. Our efforts in automation tools and the foundational framework for AI agents set the stage for transformative changes in patient logistics.

Amidst 40% user growth and expansion into new markets like the Mid-Atlantic region and Georgia, our platform demonstrated exceptional reliability and scalability as it rose to meet demand. In 2024, VectorCare generated an average of 3.23 requests per minute to our network of contracted partners, resulting in over 1.7 million broadcasts with a contract value exceeding $570 million. The real test came during peak times, with hundreds of requests being sent out per minute – a testament to VectorCare’s ability to support the complex and time-sensitive demands of NEMT and non-emergency ambulance transport across all service levels.

These numbers are impressive, but the real value lies in the impact on three key areas of healthcare delivery:

1. Administrative Burden: Significant reductions in admin and phone calls for case managers and nurses.
2. Operational Efficiency: Improved workflows across healthcare teams.
3. Patient Care: Reduced bed stays and enhanced coordination ultimately enable better care delivery.

This is why we do what we do. These outcomes and the sustained positive impact in these areas drive us to keep pushing the boundaries of what is possible in patient logistics.

Building Momentum for 2025 and Beyond

This year, we will continue to grow into new markets and accelerate our advancements in automation and AI. The mission is simple: to further reduce administrative burdens and enable healthcare professionals to focus on what they do best – providing quality patient care.

Some highlights of what’s to come include:

• A.D.I. (Automated Dispatching Intelligence): Our dispatching automation tool A.D.I. proved invaluable in 2024, significantly reducing time on task and saving customers over 10,000 hours by streamlining patient logistics. Building on the efficiencies of our one-to-many marketplace platform, A.D.I. seamlessly automates tasks like broadcasting requests and negotiating optimal times and prices with contracted vendors. By eliminating repetitive actions and leveraging policy-driven workflows, care teams are freed from button-clicking and waiting for responses, allowing them to focus on caregiving. In 2025, we will continue to enhance A.D.I.’s capabilities and expand its application across a dozen new use cases in the continuum of care.
• AI Agents: Later this year, we will release our first AI agent, designed to handle the creation of scheduled events. This agent will streamline the intake process, particularly in transfer center models, by managing call-taking capacity to match demand, reducing staff overload and capacity constraints. More AI agents are in development and will roll out in stages as we gather feedback and refine our approach.
• VitalStream Integration: Our integration with VitalStream – our first hardware partnership – is revolutionizing in-transit patient monitoring and enabling remote patient care. The potential impact is extensive: Better data for care teams to use in transit with a patient, reduced hospital stays and readmissions, better patient care, and recovery at home.
• Fire and EMS: Our expansion into the Fire and EMS space marks an exciting new phase of growth for VectorCare, broadening our impact and providing even greater value to healthcare teams and patients alike. Connecting providers with resources like Fire supports home health initiatives, which keep high-risk patients at home when appropriate. Stay tuned for exciting partnership announcements in Q1.
• VectorCare UK: VectorCare will be launching in the UK in 2025 to help resolve some of the critical care coordination issues that the NHS is facing. By providing our core solutions to improve coordination, reduce delays, and streamline patient logistics, we’re excited to meet and understand the challenges of a new market and to learn and innovate with the same goal of better healthcare outcomes. This expansion represents another milestone in our journey to transform patient logistics globally.
• Breaking down silos: For over seven years, we have focused on dismantling the barriers created by legacy technologies, which have long hindered the seamless coordination of care in patient logistics. In 2025, we will continue to expand our impact beyond transportation, reaching new markets and customers. This growth will be powered by strategic partnerships that have been carefully developed over the past several years, paving the way for critical progress in patient care coordination.

Navigating Political and Market Dynamics

The continually evolving nature of the political landscape presents both uncertainty and opportunity, making it challenging to predict the precise impact of policy changes on patient logistics. I am by no means a political expert, but we do anticipate a ripple effect as governments strive for greater efficiency and cost savings. Changes in how funds are distributed by CMS, for instance, and similar entities will most certainly drive innovation in patient care coordination.

The traditional transfer center model exemplifies transformation driven by necessity. To stay relevant, these centers must evolve beyond transportation management to coordinate the full continuum of care without increasing overhead. This includes services like home health, durable medical equipment (DME), and meal delivery – all capabilities that VectorCare excels at. Several large enterprise clients are already embracing this shift, and we expect the trend to accelerate in 2025.

Gratitude and Optimism

To conclude, I am deeply inspired by our team’s achievements. Our collective efforts have had a tangible impact on healthcare, from reducing administrative burdens to improving patient outcomes. As we look to 2025, I am filled with both optimism about the opportunities ahead and confidence in our ability to continue driving meaningful change.

Here’s to a year of bold innovation, significant growth, and elevating patient care. Thank you to our team, partners, and clients for your trust and collaboration. Let’s make 2025 our best year yet.

Sincerely,

David

CEO, VectorCare

CEO Letter: Reflecting on 2024 and Charting Our Path for 2025