CEO AdvisoHR - Real-time Feedback & AI

Question of the Week:

"After discussing Talent Acquisition and Learning & Development, this week I would like to know about Real-Time Feedback and how generative AI could help."

Dear CEO,

Real-time feedback is a vital component in building a responsive and adaptive workforce. With the advent of generative AI, the ability to provide immediate, targeted feedback has reached new heights, enhancing employee engagement, performance, and development.

1. AI-Powered Performance Feedback:

How It Works: Generative AI can analyze various data points from an employee's work - like project progress, communication patterns, and even peer interactions - to provide ongoing, constructive feedback.

Examples:

• Microsoft has been experimenting with AI to gather and analyze feedback from employee activities and interactions, aiming to provide more objective and continuous performance insights.Read More

Implementation Steps:

1. Integrate AI tools with your internal communication and project management platforms.
2. Train AI models to recognize key performance indicators.
3. Ensure feedback is communicated in a constructive, engaging manner.

2. Enhancing 360-Degree Feedback:

How It Works: AI can streamline the 360-degree feedback process, aggregating and analyzing responses from peers, managers, and direct reports to give a holistic view of an employee's performance.

Examples:

• IBM uses AI to augment their 360-degree feedback process, providing employees with more comprehensive and timely insights into their performance.

Implementation Steps:

1. Select AI tools that can integrate with your feedback systems.
2. Customize AI to identify and highlight key developmental areas.
3. Train managers and employees on interpreting AI-generated feedback.

3. Sentiment Analysis for Team Health:

How It Works: Generative AI can assess team communications (like emails or chat messages) for sentiment, providing insights into team morale and dynamics.

Examples:

• Cisco has developed people insights technology that includes sentiment analysis, offering leaders a deeper understanding of team health and engagement. https://www.cisco.com/c/dam/en/us/solutions/collaboration/collaboration_analytics_white_paper.pdf

Implementation Steps:

1. Employ sentiment analysis tools that comply with privacy and ethical standards.
2. Use insights to identify potential conflicts or morale issues.
3. Develop strategies to address these challenges proactively.

4. AI-Enabled Coaching and Mentoring:

How It Works: AI can identify specific areas where employees may benefit from additional coaching or mentoring and can even suggest suitable internal mentors.

Examples:

• Accenture uses AI to facilitate personalized coaching, pairing employees with the most relevant mentors or learning resources.

Implementation Steps:

1. Map mentorship and coaching resources in your organization.
2. Integrate AI to suggest personalized development paths.
3. Facilitate mentor-mentee connections and track progress.

The power of real-time feedback lies in its immediacy and relevance. By leveraging generative AI, organizations can create a culture of continuous improvement and growth, where feedback is not just an annual event but an ongoing conversation.

Regards,

Helder Figueiredo

Hope this edition provides actionable insights into integrating AI for effective real-time feedback.

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