CEO AdvisoHR | Customize AI Solutions

Question of the week:

"Back to AI, considering the agenda you proposed to 2024 https://www.dhirubhai.net/pulse/ceo-advisohr-2024-agenda-helder-figueiredo-dubgf/ , about 'Customized AI Solutions', what can we do to make it happen?

Dear CEO,

Implementing customized AI solutions involves identifying specific operational needs within different departments of an organization and then adapting AI tools to meet these requirements. HR can facilitate this process by:

1. Conducting Needs Assessments: Working with department heads to understand their unique challenges and how AI can address them.
2. Promoting Cross-Departmental Collaboration: Creating forums or workshops where departments can share insights and learn from each other's AI implementations.
3. Organizing Training Sessions: Providing managers with the knowledge to identify AI opportunities and manage AI projects.
4. Supporting Pilot Projects: Encouraging departments to test AI solutions on a small scale before wider implementation.

Then, let’s explore some real-world examples where companies have customized AI solutions and what was the role of HR in facilitating this process:

• Recruitment and Talent Acquisition:

AI Use Case: Many companies leverage AI-powered recruitment tools to enhance candidate screening. These tools analyze resumes, applications, and social media profiles to identify candidates with the right skills and qualifications for open positions.

Role of HR: HR leaders collaborate with AI teams to implement these tools, making candidate selection more precise and efficient. For instance: TechBullish uses AI to streamline candidate screening, resulting in faster hiring decisions and an improved candidate experience. Fig Loans relies on employee referrals, and AI automates the referral process, making it seamless .

• Cost Optimization:

AI Use Case: Organizations use AI to optimize costs by identifying usage patterns, predicting costs, detecting anomalies, and suggesting cost-effective resources.

Role of HR: HR teams collaborate with IT and finance departments to implement AI tools that help manage expenses. For example:Airbnb optimizes pricing on AWS using AI, leading to cost savings and efficient capacity management .

• Conversational AI (Chatbots and Voice Assistants):

AI Use Case: Chatbots and voice assistants enhance customer support, reduce IT support workload, and make technology more accessible.

Role of HR: HR teams work with IT and customer service departments to deploy conversational AI solutions. These tools improve user experiences and streamline interactions with customers and employees.

• Skills-Based Hiring:

AI Use Case: Some companies focus on skills demonstrated in aptitude tests rather than traditional resumes or educational qualifications.

Role of HR: HR collaborates with hiring managers to implement skills-based hiring processes. AI helps identify candidates based on demonstrated skills, leading to more effective talent acquisition.

• Employee Lifecycle Enhancement:

AI Use Case: AI is used throughout the employee lifecycle, from recruitment to performance management and learning and development (L&D).

Role of HR: HR teams explore AI solutions to automate routine tasks, improve accuracy, personalize training plans, and provide faster responses to common queries. The goal is to enhance overall employee experience and productivity .

Remember that AI is not just about replacing existing roles; it’s about augmenting human capabilities and making processes more efficient.

HR plays a crucial role in identifying AI opportunities, collaborating with other departments, and ensuring successful AI implementations across the organization . ??

HR's role is also crucial in ensuring that the introduction and integration of AI into various departments are seamless and that middle managers are equipped with the skills to leverage these technologies effectively.

Regards,

Helder Figueiredo

Experienced HR Director & Innovator

#topvoice #topvoices #linkedin

Looking forward to our next steps in this exciting journey!

Let's make AI work not just for us, but with us, it is just another tool we can use to make it happen.