CenterWell Pharmacy is a critical link to improved health outcomes

CenterWell Pharmacy provides convenient, safe and reliable pharmacy services to millions of customers annually. Through our home delivery and over-the-counter fulfillment services, specialty pharmacy, and retail locations, we help customers manage their medications – at home or the location of their choice. We are even making it easier for customers to receive personalized care from our pharmacists and pharmacy professionals through digital experiences – like a new mobile app launched earlier this year that was designed with seniors in mind.

Medication adherence improves health outcomes

Nearly 80% of seniors live with two or more chronic conditions and 1 out of 3 seniors regularly take at least five prescriptions. Research suggests that chronic diseases, including type 2 diabetes, hypertension, and hyperlipemia, may contribute to increased risk of cognitive decline, Alzheimer’s Disease and dementia.

Medication adherence is crucial to disease prevention and management. A recent Humana Healthcare Research study revealed a correlation between medication adherence and newly diagnosed cognitive decline disorders. Compared to those who missed no adherence measures, risk for newly diagnosed cognitive decline increased as follows:

Nearly 7 million Americans are living with Alzheimer’s. By 2050, this number is projected to rise to nearly 13 million, and it’s currently the fifth leading cause of death among Americans 65 and older. These findings – based on comparing patients who missed medication adherence measures with those who met all these measures – highlight the importance of closely monitoring and promoting adherence. Importantly, the study itself shows a correlation between lack of adherence and cognitive decline, without confirming causality; in other words, it is unclear whether the lack of adherence causes the cognitive decline or if the lack of adherence is itself a marker of or caused by cognitive decline for other reasons. Effectively managing chronic diseases improves health outcomes and helps patients feel better every day, so they can live their lives and do what they love.

Focus on Customer Experience

Because we know how crucial medication management and adherence is, our Pharmacy team takes additional steps to provide customers with personalized care and connection. Whether it’s through on-site clinical pharmacists working as part of our integrated care teams – or our customer experience professionals going above and beyond to support our patients during times of need – our team is here to help.

We often hear from customers who take time to tell us how much our personalized outreach and care means to them, especially when teammates send handwritten cards as a way to show our support. Here’s what one of our customers shared with us:

Quality, Affordability and Convenience

Our hundreds of licensed pharmacists partner with customers to manage their health conditions and medication regimens for superior adherence and outcomes. Two pharmacists take the time to check the accuracy of every order, also reviewing all medicines for potential side effects or drug interactions.

Our home-delivery pharmacy works with customers to obtain the lowest possible cost for maintenance and other prescriptions. Medication affordability remains top of mind for seniors, and we are committed to helping customers save on prescription drug costs. ?

Customers receive a 90-day medicine supply, reducing pharmacy visits, saving time, and controlling costs. The autofill program also simplifies the refill process, allowing for prescription refills via text, email, call, or app to ensure treatment plans are never interrupted.

Our pharmacy business is critical to our integrated care approach and ability to address the whole-person needs of our patients. When I reflect on the work happening in Pharmacy, I’m proud of the way we continue to lead the industry with service, quality and satisfaction. It would not be possible without leaders like Bethanie Stein, PharmD and thousands of talented teammates who believe in the importance of safe, reliable pharmacy care.