Celebrating Our FY21 Customer Success Annual MVPs!

“Life isn’t about waiting for the storm to pass…it is about learning to dance in the rain.”

It was my pleasure to celebrate our FY21 Annual Maverick Award winners who accomplished so much this past fiscal year, serving our customers and each other during the most challenging of times. We recognize four teammates who exemplify all three of our core values of grit, swagger and disruption in North America Customer Success at Oracle.

First, for the Annual Maverick Back Office Award, congratulations to Susan Gallant Moussalli! Susan embraces the entire CSM delivery model demonstrating her dedication and leadership in adopting all offerings. She brings forward energy and enthusiasm while thoughtfully handing complex situations and acting in the best interest of her Back Office customers.

Second, for the Annual Maverick Front Office Award, congratulations to Jim Wolfe! Jim engages with his customers by successfully handling partnerships and leveraging his knowledge to support Front Office opportunities. He is also one of our culture leaders, eagerly supporting the organization as a Slack administrator and bringing forward ideas to recognize our Mavericks.

Next, for the Annual Maverick Central Team Award, congratulations to Chuck Udzinkski! Chuck demonstrates accountability to his Central Team customers focusing on improving the entire experience. He effectively uses his leadership skills, taking on special projects and mentoring new hires across the Customer Success team.

And finally, for our Annual Maverick Manager Award, congratulations to Ramona Niculae! Ramona represents our core values as a manager, as she stepped up in helping build the Customer Success Hub for North America in Romania. She is a welcoming, open-minded individual who always makes herself available for guidance or extra details on work processes, trainings and more at Oracle.

In addition to these four awards, we honored eight Maverick Medals, special awards based on specific goals and culture.

• Rookie of the Year: Back Office – Duane DeBique
• Rookie of the Year: Front Office – Anthony Bertolini
• Lightbulb Award – Kerry Stange
• Go-To Person – Jan Rousseau
• Clean House Award – Matt Hammerbacher
• Survey Star – Sandy McSwain
• Unsung Hero – Kim Lutz
• Biggest Heart – Sybille Gray

Congratulations Susan, Jim, Chuck, Ramona as our FY21 Annual Mavericks...and to our Maverick Medal winners!