Celebrating the Dedication and Achievements of Our Independent Brokers During the Annual Enrollment Period

As the Medicare Supplement business owner, I want to take a moment to recognize the exceptional dedication and hard work of our independent brokers along with the many teams and resources behind the scenes at Humana supporting our success. Their commitment to excellence does not go unnoticed, especially during the bustling Annual Enrollment Period (AEP).

Stories of Exceptional Service

Our brokers consistently go above and beyond the call of duty to ensure Medicare beneficiaries are equipped with the necessary information to make well-informed decisions. For instance, one of our dedicated brokers in Louisville has been known to stay late into the evening, ensuring all client queries are answered and that each individual feels confident in their Medicare choices.

Another inspiring story comes from a broker in Phoenix, who organized weekend seminars to educate beneficiaries about the nuances of Medicare plans. These sessions have been crucial in helping many understand the breadth of their options and rights under Medicare.

In speaking with Greg Etchison, Humana’s Medicare Supplement Channel Development leader, he added, his personally thanks to all of the brokers who wake-up each day and choose Humana Medicare Supplement to be their carrier of choice.? He went on to say, “please know we’re always looking for new ways to keep our ‘easy to do business with’ promise, freeing your time to help as many individuals as possible, especially during this busy selling season.?Thank you for what you do each day, to impact the lives of clients who put their trust in you, and in turn, you put that same trust in us.?We don’t take that trust for granted and appreciate the opportunity to work together to serve and improve the health and wellbeing of our members.” ???????

Enhancements to Broker Support

Over the past year, we have made significant strides in enhancing our support systems for brokers post-application submission. Our improvements have focused on providing real-time assistance and resolving inquiries on the same day they arise. We understand that during AEP, efficiency is paramount, and we are committed to ensuring our brokers can work as effectively as possible.

Our MarketPoint and Medicare Supplement teams have worked diligently to streamline processes and enhance communication channels. These efforts have substantially reduced wait times and have allowed brokers to manage their client portfolios more effectively.

Scott Wilson, Humana’s Medicare Supplement Product and Business Leader said the Humana Medicare Supplement Team continually works to enhance value and service delivery for those we serve, our agents and members.?“As our agents work diligently year-round, and especially during AEP, so do our internal teams who build, price, manage and support our products.? We are especially pleased this AEP, that as we experience record-breaking product sales, our key service delivery teams in Enrollment, Underwriting, Agent Support, and Customer Service, are executing on a fast, easy and smooth service experience for our customers.? We remain committed to excellence in our go-to-market approach from product development to pricing to enrollment/underwriting to overall service delivery.? This allows us to serve more agents and members, which we are grateful and excited to see this AEP.”

Looking Forward

There is still much to be done in this AEP, and we want to reassure our brokers that we stand ready to support you. Our teams are here to assist, ensuring you can continue to provide the outstanding service for which you are known.

We wish every broker a continued productive and successful AEP. Remember, our MarketPoint and Medicare Supplement teams are just a call or click away, ready to assist when you need us most.

Thank you for your tireless efforts and the profound impact you make every day. Let's continue to work together to ensure every beneficiary makes the most informed and beneficial Medicare choices during this AEP.