Celebrating 30 years of connectivity: MTN’s commitment to education

Celebrating 30 years of connectivity: MTN’s commitment to education

When South Africans power up their devices for the day, they trust that they will be connected to their network and that access to digital tools will help speed them through their busy day. Very few will know that statutory Universal Service Obligations (USOs) are placed on South African telecom operators by the Independent Communications Authority of South Africa (ICASA) to ensure that telecommunications services can be accessible to all, regardless of location or economic status.

Each telecom provider is tasked with specific USO obligations, in MTNs case the obligations are to connect schools for children with special educational needs. These tasks, integral to their licenses to do business and were introduced as essential requirements during the nation’s transition to democracy in 1994, to ensure all South Africans could access telecommunications services.

Since 1994, the year that MTN was born, our focus has been on offering South Africans access to connectivity. From community payphones and later focusing more directly on driving schools’ connectivity to facilitate full access to modern technologies, to promote economic development, and to eliminate current disparities between rural and urban areas at school level. Our goal is to continue driving these initiatives in the next 30 years.

Since 2009, MTN SA has invested, R183.1 million to helping schools for children with special educational needs, impacting the lives of ~20?000 learners in the country. This significant financial contribution underscores MTN's dedication to fostering educational development and bridging accessibility gaps within the South African education landscape.

For us, these investments are not just ‘box ticking’ exercises but are cornerstone to our belief that everyone, regardless of their economic status, deserves the benefits of a modern connected life. As we celebrate MTN’s 30 years of existence, we are honoured to be able to play our part in meaningfully contributing towards education in the country. It is no doubt that our positive interventions in the past three decades have notably benefited thousands of South Africans pupils.

In addition to providing the mandated ICT computing equipment, assistive technology, internet access, hardware and software products that have been developed for learners with disabilities. MTN has taken a decision to go beyond the regulatory requirements by contributing an additional R500?000 for the refurbishing of classrooms into dedicated ICT labs for the benefit of the school and its learners. This includes painting, new ceilings, flooring, burglar bars, security gate, alarm system and height adjustable chairs and desks.

Today, 78% of all schools across the country are connected with 92% of schools for children with special educational needs. This achievement is as a result of the USO programme and various initiatives by the Department of Basic Education. MTN is proud to have contributed to this achievement.

Looking ahead, MTN is preparing to roll out the new Social Obligations. The Social Obligations entail the rollout of connectivity across a broad spectrum of Public Service Institutions (PSI) such as schools, libraries health institutions and Traditional Authority Offices.

To ensure the success and sustainability of the Social Obligations, cooperation, and collaboration between mobile operators, ICASA and government departments, at national, provincial, and regional level, is critical.?

At MTN, we believe that the USOs are more than just a requirement for our operating licenses with ICASA; but are what we should be doing as a proudly South African company. Step by step connecting each school and PSI is an essential catalyst to build a more equitable, connected, and prosperous society for all.

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Joslyn Arendse

Technical Personal Assistant to HOD: Technical & Regulatory | Veeva Vault Quality DMS

4 个月

MTN South Africa I would like your responsible department/s to please take a deep dive into an account matter that has been hanging since June 2024. I was told on this platform earlier in September that the payments for June will be allocated to my account. I've provided your team/s with the requested POP numerous times and still the payment I processes on the 4th June 2024 was never allocated to my account. So with being under the impression that FINALLY it's sorted, On my September 12th Invoice low and behold STILL the payment does not appear on my statement! I've been struggling for months, pillar to post, via FB messenger and still they treat me as a thieve but they failed to allocate payment! Having to explain myself to different consultants every single time I needed to follow up. From all the agents I dealt with in this 4/5 period ONLY 1 told me that when the accounts department allocates the payment my account will be up to date. Furthermore, everyone else was not understanding me and what it was I was trying to explain. HOW is it possible that with so many agents assisting via FB messenger they still could not resolve my account matter with surety. Ref: 1-47743894783. Ref: 1-47135164924 Ref: 1-46887337025

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Lindiwe Kone

Senior Business Analyst

4 个月

I have been a loyal MTN subscriber since its inception, and I have never experienced such terrible customer service. I purchase the SuperFlex R299 bundle monthly, and on 27/09, I bought the bundle, but to this day, it has not been provisioned. I've contacted your call center, spoken to supervisors, and even lodged a complaint on Twitter, but all I'm hearing is that my query is being escalated. It's been escalation after escalation with no resolution or feedback. I'm incredibly frustrated and simply want a refund and to revert back to the normal prepaid price plan. It seems your internal departments can't even reach the SuperFlex support team. My reference number is: SMC/00028969813

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