CDP /CRM Developer and Administrator

CDP / CRM Developer and Administrator sought to join privately owned, global leader founded at the end of the 19th century. They have grown exponentially and currently employ over 4500 people in offices located in over 50 countries across 5 continents. Their global footprint and cutting-edge business operations necessitated a digital transformation, and they have moved into the cloud to fully harness the power of their globally rolled out of MS Dynamics 365 CE. This has added complexity and increased the need to leverage AI and Microsoft Power Apps for even richer data processing. As such they are looking for an additional resource to help achieve this. They are looking for a CDP Developer and Administrator, based in South Africa, who will form part of the global team, working closely with multiple teams throughout the company, including colleagues based in Europe and Canada. The incumbent will participate in the definition, development, and implementation of digital Sales and Marketing solutions, to help the company evolve towards innovative decision support solutions. In this role you must have an excellent ability to understand and translate business needs into effective solutions, both at the business and technical levels. The software solution is based on Microsoft Dynamics 365 Sales and Marketing.

You will be a key contributor in helping to rethink how to integrate with Dynamics F&O and designing and developing complex projects to meet the needs of the company/business units. Key duties will include integrating existing systems and services into the Customer Data Platform (CDP) architecture (which includes Dynamics 365 Sales and Marketing, E-Commerce, F&O and others); maintaining a scalable and up to date CDP environment that will support current and future business growth; developing and maintaining a platform roadmap; ?identifying and solving project issues; evaluating the overall system performance of the CDP environment to meet business needs and avoid downtime; helping plan and schedule CDP project deliverables, goals, and milestones; designing and maintaining technical documentation; and participating in the areas of mentorship and knowledge sharing.

To apply you should have a BSc Computer Science Degree or similar coupled with 5+ years of CDP/CRM Reporting / Administration and SQL experience. You should have an excellent understanding of digital sales processes and be well versed in MS Dynamics 365 (Sales and Marketing) with basic knowledge of Dynamics 365 F&O. You should have experience in PowerBI, Power Apps, Copilot Studio and other relevant Microsoft Software. You will need to be proficient with developing, deploying, customizing, and integrating a Customer Data Platform and highly proficient in reading and writing advanced SQL queries with experience in at least one programming language such as Java, C++, and Python. You will also be required to have experience with source control management systems and continuous integration/deployment environments as well as proficiency in understanding and implementing business workflows and processes. Experience with Power Automate and Azure is an advantage, and you must have a strong knowledge of relevant software solutions on the market.

The position is remote, but they are looking for someone based in Johannesburg, South Africa who can drive to the local office when needed. You will need to have a good internet connection and a plan for Load Shedding when impacted. You will also need to be accommodating with your schedule for international conference calls and willing to travel to offices around the world when required.

The role will suit someone with the ability to resolve escalated problems quickly and efficiently with proven success in handling conflicting demands and priorities effectively using a proactive approach to resolving problems. The role will call on your excellent time-management and organizational skills, strong communication and interpersonal skills (fluent in English essential – French strongly preferred), and your ability to work independently with minimal supervision. If you would like to make a difference and join a dynamic team, we would love to hear from you. Please send your CV to [email protected]