CCW, Dasha.AI and all that Magic in Vegas...Magic Johnson.
- “Are you here for the Personal Trainer’s Conference?”, - asked me an Uber driver.
- “Umm, no, but thanks! I go hard on that body so maybe next year”, - I said smiling. “I am here for the Customer Contact Week conference bringing some A.I. to the table..”.
- “Well, young lady, try not to get too bored in Vegas!”, - she said helping me with the suitcase.
I checked in the hotel and instantly got a text from my hotel with a welcome message. I sent a request for the soap (hm, does it cost extra $$ these days?) and had a reply back obviously from a chatbot who did not get the command and was somewhat inaccurate in its reply. “Perfect!”, I thought to myself. Why you would ask me? That is exactly why I am here with Dasha AI solutions.
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What a great way to celebrate 20 years of Customer Contact Week and groundbreaking industry growth and innovation with Magic Johnson delivering his keynote speech! Everyone loved his address and engaging style of interaction followed by “Meet and Greet” which was certainly a highlight to meet Magic in person. I totally made that man laugh with my ballet “en pointe technique” in my humble yet deliberate attempt to bring my 5’ 9’’ closer to Magic’s 6’ 9’’. Alas...but he appreciated the skill.
I connected and briefly spoke with representatives of such companies as Alaska Federal Credit Union, Ontario Teachers’ Pension Plan, Expedia Group, College Hunks Hauling Junk & Moving about our Voice Conversational AI solution for making any business process twice as efficient and cutting the current operating costs 2-4x. I also met with AWS, Microsoft, IBM, Avaya, ServiceNow, Twilio, Voxbone, LiveVox, Sitel Group, Zoho, Nice inContact, Bics, Ujet, Vonage, RingCentral who were exhibiting to explore partnership opportunities. Some of them went above and beyond in creating an amazing experience for the attendees and drive foot traffic to their booths through demo drive sessions with ruffle games, sometimes even foot massage, tokens for free drinks after the show hours (and some like Avaya were pouring Cosmopolitan right in the middle of their educational session!), snacks and array of activities like shooting the foam rockets: that’s how I won 2 Amazon cards with one $100 value (the only one available as they confirmed) along with 50% off any Adidas merchandise.
We all immersed into two days of Conference and Expo with a number of community-oriented networking opportunities such as luncheons, book signings, networking breaks in the Expo Hall, Demo Drive, Meet & Greet, Happy Hours, After Parties ss well as Interactive Discussion Groups and Tracks which brought the industry experts to speak on a variety of tech topics.
I had a chance to attend “Maximizing the Potential of AI, Robotics and IoT in your Customer Engagement Center”, and “Influential Leadership: Building the Case for Innovation, Collaboration, and CX” and learn why digital tools such as AI can foster greater empathy and human connection, how workflow connected teams and automated processes enhance the agent experience. In essence, we are in an unprecedented time in history when “consumerization” of strategic advances has created new customer expectations. And this is where the sense of urgency is coming from – the businesses must meet and exceed, or risk losing your customers to competition who are innovating customer services to create the consumer experience. That is why we at Dasha.Ai are at the forefront delivering the first Voice conversational A.I. solution indistinguishable from a human, replacing legacy IVR with an A.I. platform that seamlessly integrates within our customer’s eco-systems.
P.S. Special shout out to #TransPerfect for throwing one epic after-party at 1Oak where biz partnership grows stronger...on the dance floor with #StephenHeath (Ventive) and Parshant Jain (SimplifyReality).