The CC/CX Update - Volume 32
James Parkin
CX, CCaaS, AI Global Talent & Training Solutions - Host of The CC/CX Update - Founder of Ellison Coast - fastracx Product Director
Hi Everyone,
We are just a few weeks away from the end of 2023 and in the final edition of the year on December 13th when I'll be doing a full review of the recruitment trends, most in demand skills and hottest jobs of the calendar year whilst giving my advice for securing your dream role in 2024. Before that though I'll have the UK Call and Contact Centre Expo Special on Nov 30th and a fantastic interview with a former CX leader at a hugely respected retail brand. So many reasons to hit that subscribe button up there top right!
Also we have a partner YouTube channel with all my interviews from 2022/23 and LinkedIn hints and tips, click the link below to check it out.
Lets dive in!
Current Recruitment Trends
Hot Skills in Demand
Events
29th - 30th November - The Call & Contact Centre Expo - London, ExCel
NB: I'll be attending on the 29th so contact me if you want a coffee
Nov 27th - 1st Dec - AWS re:Invent - Las Vegas, NV
4th-5th Dec - CX UK Exchange - London, UK
领英推荐
5th-9th Feb - Cisco Live - Amsterdam, Netherlands
News
Last edition I mentioned that I was organising interviews for the CC/CX Update in 2024 and I'd like to say thank you to those people that have come forward with some interesting and challenging content we can film together. However I still have plenty of room for contributors for next year so if you have the seed of an idea that you'd like to discuss and perhaps take part later in the year then please get in touch with me.
Hot Jobs
As always thank you everyone for reading, commenting, sharing and subscribing!