Catering & Conference Services Director - Luxury Hotel, San Francisco

Job Summary:

Lead the Catering & Conference Services team at a prestigious luxury hotel in San Francisco, ensuring exceptional event experiences and exceeding revenue goals. Manage all aspects of catering and conference services, from initial client contact to event execution, with a focus on creating memorable occasions.

Responsibilities:

• Deliver unparalleled service and maintain the highest standards of excellence befitting a luxury property.
• Collaborate closely with the team to manage bookings, schedules, and client communication.
• Supervise and mentor the team, fostering a positive and productive work environment.
• Oversee all operational aspects of the department, ensuring seamless event execution.
• Manage event financials, including budgeting, forecasting, and revenue optimization.
• Develop and maintain strong relationships with clients, vendors, and internal departments.
• Create and implement comprehensive event booking policies and procedures.
• Train the team on luxury service standards, product knowledge, and sales techniques.
• Proactively identify and solicit new business opportunities within the San Francisco market.
• Conduct site tours and client meetings, showcasing the hotel's exceptional facilities and services.
• Partner with the culinary team to create customized menus and dining experiences.
• Ensure accurate and timely communication of event details to all relevant departments.
• Anticipate client needs and proactively address any concerns or requests.
• Manage event logistics, including setup, staffing, and vendor coordination.
• Monitor guest feedback and implement strategies to enhance satisfaction.
• Oversee billing and payment procedures, adhering to hotel accounting standards.
• Develop and implement marketing strategies to promote catering and conference services.

Qualifications:

• Minimum two years of experience as a Catering & Conference Services Director in a luxury hotel environment, ideally in San Francisco.
• Proven track record of success in event sales and management.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong leadership and team-building abilities.
• Deep understanding of luxury service standards and client expectations.
• Knowledge of food and beverage trends and event planning best practices.
• Proficiency in relevant software and sales/marketing tools.
• Ability to thrive in a fast-paced and demanding environment.

Compensation:

Competitive salary and benefits package commensurate with experience and qualifications.