Working type: Hybrid (Work from home 2-3 days weekly.)
Social benefits: Private health insurance, Multisport, Transport Allowance
- Secure complete customer account management, in depth analysis of unpaid debt and strategy application to ensure all ledgers are kept clean, accurate and reconciled (apply corrective measures if necessary)
- Ensure full coverage of the assigned portfolio through collection of all accounts using various collections methods and communication channels. Position holder needs to prioritize direct customer communication via outbound/inbound calls.
- Properly document all performed actions as per agreed process and archive evidences in the ERPs and tools used within the team
- Following deployed collection guidance and strategy, ensure proper follow up and prioritization of all accounts and customer requests
- Provide accurate forecast on account level, considering regular follow up and update.
- Perform account analysis and payment behavior analysis, following requests from Risk team, related to annual risk assessment of the account.
- Fluent in German/French language (both written and verbal)- C1
- Experienced in administrative or customer interaction role
- Self-motivated and willing to learn new skills
- Driven by team’s success and deadlines kept
- Adaptable to a changing environment
- Confident in use of MS Office and with good command of English - B2
- Organized with attention to details
- Able to maintain high productivity with low error rate
- Friendly and communicative
- Any experience in a similar role will be considered an advantage
Submit your CV or LinkedIn profile to [email protected] and take the first step towards exciting opportunities!
