Case Study#46

From the Book "101 Enterprise Business Transformation Case Studies"

Connected Health Business Agility Case Studies

Case Study Forty-Six

“Connected Health” is a company based in India. It is thoroughly devoted to enhancing the patient experience, discovering fresh approaches to relating patients with providers, and delivering medicine at scale.

They desired to have a complete solution to digitize doctor-patient communications. Develop mobile application and connected health platform that facilitates real-time, HIPAA-compliant communications between healthcare providers and patients. This app enables a patient in needs to schedule an appointment and communicate with a doctor to explore medical help. The doctor also can prescribe medicines online, which can be handed out to the patient from pharmacies.

What are the challenges to attaining these ambitions? What do you think?

? It should be a dedicated platform to carry out doctors, patients, and nurses’ collaboration

? It should provide Slot-based appointment booking with doctors

? It should have 24/7 emergency online medical guidance

? It should have live video calls connecting doctors and patients

? It should have an online prescription facility also

? Need to hook up information about local hospitals, healthcare centers, doctors, and clinics to be accessible on the platform

? It should have an appointments facility wherein users can choose time slots

? It should easily send and receive prescriptions from pharmacies & doctors

? It should have the medical record of the user to be displayed and stored within the platform

? The users should be able to store their medical records in one consolidated platform and not worry about losing them.

The telemedicine application facilitates appointment taking and e-prescription authorizes users to avoid irrelevant complexities. The transparency in storing data adds to the advantages of this telemedicine platform.

? What are the challenges to establishing this business to scale?

? What are the diverse technology management challenges you forecast?

? How do you think my friend will be adequate to run the show?

? If you were the product coach for these founding members, what ideas would you give?

? Should they do a competitive analysis? Market analysis?

? Should they develop a Business Model Canvas to identify the complete business landscape?

? How can they secure the funding to launch this business?

? How do they establish product-market fit?

? What could be their marketing and sales strategy?

? How do they validate their idea?

? What is their market proportion?

? How do we ensure legal issues, if any, need to be taken care of?

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You are the product coach or Could be Product team members,

How do you proceed?

From the Book the Product Owner Guidebook

Eight Forces to stimulate the best product development

1. What customer problems is this product solving?

2. What technology enablement is taking place to deal with the customer problem?

3. What process steps are implemented to figure out the customer problem?

4. What are all marketing approaches adopted to reach the customer to work out their problem?

5. How has the experience been designed to safeguard customer satisfaction?

6. How the culture has been enabling to work out the customer problem.

7. How teams are engaged to persuade adequate customer satisfaction.

8. How leaders are driving to encourage all the stakeholders are aligned to work out the customer problem

From the "50 Tools to coach your way to success", book use these tools to build the product roadmap

Start building the solution iteratively.

Give demo and collect the improvement feedback.

Use High Performance team traits to ensure we are supported by great teamwork to achieve this ambitious goal.

Maintain personal agility to ensure all roles can effectively fulfill their responsibilities.

Ensure our leadership traits are exemplary, fostering the right environment to drive success.

To achieve a scalable product solution, it is essential to consider and address all these elements.

a) Personal Agility ( e.g. Product Owner, Scrum Master, Tech Lead, Chapter Leads...etc.)

b) Leadership Agility ( e.g. Servant Leadership, Inspirational Leadership etc.)

c) Business Agility( e.g. Technical, Culture, Structure, Process etc.)

d) Team Agility ( High Performance team traits)

e) Organizational Agility ( e.g. Culture, Structure, Process etc.)

What else I am missing to solve Case study #46?