Case Study: Pillow Speaker Triage

Case Study: Pillow Speaker Triage

Kourtney Govro Kourtney Govro

Kourtney Govro

Strategic Advisor | Inventor | Author | Speaker | Digital Influencer

发布日期: 2018年8月1日
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Cass Regional Medical Center

Hospitals purchase pillow speakers every day and often will pay more to gain better functionality such as self-triage (water, pain, toilet). However, many hospitals only experience use rates near 12% for those added features.

When we started working with Cass Regional Medical Center in March of 2016, they were exploring ways to use new technology to partner with their patients, which included the use of self-triage pillow speakers. With the help of our services and software platform, Aperum, they accomplished the following:

  • Adoption / use of self-triage buttons near 85%
  • HCAHPS scores for response to call light 9% above the state average
  • HCAHPS scores for quiet at night 8% above the state average

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