Case Study: Nationwide EV Charger Repair and Maintenance
ARH Group Ltd
ARH are a leading UK Process Engineering, Facilities Management and Building Services company
Challenge: An electric vehicle (EV) charger at Welwyn Garden City was reported offline and unresponsive. The cause of the issue was unknown.
Solution:
We dispatched a certified engineer to diagnose and repair the EV charger. Our engineer employed a multi-step approach to ensure a swift resolution:
1. Firmware Update: Based on their initial assessment, the engineer strategically updated the charger's firmware to version 6.3. This update could have addressed known bugs or compatibility issues impacting functionality.
2. SIM Card Maintenance: The engineer meticulously cleaned the SIM card used for data connectivity. Dust or debris on the card can disrupt communication between the charger and the back office.
3. Device Reboot: Following the firmware update and SIM card cleaning, the engineer rebooted the charger to allow the new firmware and refreshed connection to take effect.
4. Full check of charger to ensure its in good working order.
Results:
领英推荐
The implemented measures proved successful. The EV charger successfully established a connection with the back office and functioned as intended during a test initiated from the back-office system.
Benefits:
Rapid Resolution: Our prompt response and efficient troubleshooting ensured the EV charger was back online within a short timeframe, minimising downtime for EV drivers.
Expertise: The engineer's expertise in EV charger maintenance and repair techniques facilitated a swift and accurate diagnosis of the problem.
Nationwide Coverage: This case study exemplifies ARH's capability to address EV charger issues across the nation, ensuring reliable charging infrastructure for EV drivers.
Conclusion:
This case study demonstrates ARH's commitment to maintaining a robust and functional EV charging network. Our team of skilled engineers possesses the necessary expertise and resources to diagnose and resolve a wide range of EV charger malfunctions, ensuring a seamless charging experience for EV drivers nationwide.
Contact us now - [email protected] #EVC #ElectricVehicles #EV