Case Study: How a Comprehensive Clinical Assessment Transformed One Client’s Care Journey

At Care.Live.Smile, we believe that timely, person-centred care can make a world of difference in the lives of home care clients. For one elderly client, Mrs. Smith*, a comprehensive clinical assessment conducted by Care.Live.Smile proved to be a turning point in addressing her health needs and enhancing her quality of life.

The Challenge: Delays in Nursing Services and Reporting

Mrs. Smith, an 82-year-old living independently at home, was recently discharged from hospital following a fall. While her home care provider was dedicated to supporting her recovery, delays in accessing nursing services meant that her health and safety needs were not being addressed in a timely manner.

Her provider recognised that without a detailed assessment, Mrs. Smith’s risk of another fall or complications could increase. This is where Care.Live.Smile stepped in as a trusted partner.

The Solution: A Comprehensive Clinical Assessment by Care.Live.Smile

Care.Live.Smile worked collaboratively with Mrs. Smith’s home care provider to prioritise her case. Within 48 hours of referral, one of our experienced registered nurses conducted a comprehensive clinical assessment in Mrs. Smith’s home.

Key Actions Taken:

1. Holistic Evaluation: Our nurse thoroughly evaluated Mrs. Smith’s physical health, medication management, and mobility. Special attention was given to identifying factors contributing to her fall risk, such as uneven surfaces and inadequate lighting.
2. Immediate Reporting: Following the assessment, due to the urgency of her care needs, a detailed report outlining Mrs. Smith’s clinical needs, safety risks, and recommended interventions was sent to her provider within 24 hours. This report became the foundation for adjusting her care plan promptly.
3. Collaborative Care Plan Adjustments: The recommendations included an OT assessment to determine minor home modifications, physiotherapy for mobility improvement, and regular nursing visits for wound care and medication management. The provider quickly implemented these changes, ensuring that Mrs. Smith’s care plan aligned with her immediate needs.

The Impact: Improved Safety and Quality of Life

The swift action and thorough assessment by Care.Live.Smile had a profound impact on Mrs. Smith’s recovery:

• Reduced Risks: The immediate identification and mitigation of fall hazards significantly reduced her risk of another fall.
• Enhanced Clinical Oversight: Regular nursing visits ensured her wound care was managed effectively and her medication regimen was closely monitored.
• Peace of Mind: Mrs. Smith and her family expressed immense relief knowing that her care was tailored to her needs and that a trusted team was working collaboratively to support her.

Mrs. Smith’s home care provider also benefited. By partnering with Care.Live.Smile, they could offer a seamless solution to delays in accessing nursing services and ensure prompt reporting, strengthening their commitment to high-quality client care.

Why Comprehensive Clinical Assessments Matter

This case illustrates how timely, comprehensive clinical assessments can transform a client’s care journey. At Care.Live.Smile, we partner with providers to bridge gaps in nursing services, deliver detailed and actionable clinical reports, and ensure that clients’ needs are identified and addressed promptly.

As one of our partner providers shared: "Care.Live.Smile’s clinical assessments are a game changer. Their quick response and clear reporting make it easier for us to adapt our care plans and deliver the best outcomes for our clients."

Partnering for Better Care

Care.Live.Smile is here to work alongside providers, ensuring that every client receives the care they deserve, when they need it most. Together, we can improve client safety, enhance well-being, and provide compassionate, high-quality home care.

Interested in partnering with Care.Live.Smile? ?? Contact us today on (02) 7208 9420 or

?? Email us at [email protected]

*Mrs. Smith’s name has been changed to protect her privacy.

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