CASE STUDY: DüPERTHAL's Journey to a Paperless Future with Servotion

The German company,?DüPERTHAL Sicherheitstechnik,?has been an acknowledged player in fire protection and safety, developing high-quality safety cabinets for hazardous and explosive materials.

Their commitment to excellence expands beyond the production of cabinets - it extends to the particular maintenance processes they follow, ensuring that their products meet the strict safety standards the government sets.

DüPERTHAL began their groundbreaking journey three years ago when they integrated Servotion into their service processes. We caught up with Tommy Fittkau, the Head of Technical Service at DüPERTHAL, to dive into the positive changes Servotion brought to their operations.

A Quick Recap Of Their Processes

Before Servotion entered the scene, DüPERTHAL's technicians relied on traditional paper-based processes for their maintenance checklists and certifications.

Safety cabinets require certification every year to prove their condition. Technicians would follow a printed checklist, and upon completion, they had to create a paper certificate in duplicate - one for the customer and another for DüPERTHAL's document library.

This paper-centric approach consumed time and posed challenges in accessing historical data when needed.

DüPERTHAL recognized the need for a modern solution that could keep up with their growing service activities and meet the high standards of their products.

Servotion became the answer to DüPERTHAL's need for an efficient and compatible solution.

The company expected a system that could:

• manage service processes digitally
• seamlessly integrate with their existing Microsoft Dynamics ERP system
• offer a paperless workflow
• and enable instant data transfer to the departments.

Servotion ticked from all of these expectations.

WHAT CHANGED AFTER THE IMPLEMENTATION?

The implementation of Servotion marked a significant transformation in DüPERTHAL's service processes.

Mobility in service activity

They use Servotion's mobile application, which covers every aspect of service processes and tasks.

Online-Offline capabilities

DüPERTHAL's service technicians could now capture data using mobile devices inside warehouses and factory buildings where the internet signal was frequently unstable. Servotion ensures the ability to operate entirely offline, and data synchronization occurs once a stable internet connection is available.

Paperless workflows

The company said goodbye to paperwork, and currently, they can effortlessly create digital service lists, checklists, invoices, and quotations for future maintenance.

Instant Data Synchronization:

With Servotion, data synchronization is instant, providing real-time access to essential information like certificates or billing information.

Get to know all the details of the success story

DüPERTHAL's successful steps through these challenges demonstrate their commitment to innovation and continuous improvement in the field of fire protection.

Check out the complete case study to discover how Servotion can revolutionize its service processes.

BOOST YOUR OPERATIONS WITH INNOVATIVE SOLUTIONS

With MultiSoft Innovative Solutions add-ons, you will be ready to empower your business with excellent Microsoft Dynamics 365 NAV/Business Central apps. For the past 15 years, we have helped hundreds of companies worldwide optimise their work processes with individual add-ons.

Ready to take the first step towards a more efficient field service?

Contact us for a free demo at [email protected], or download, and try Servotion for free from Microsoft AppSource.