Case Study: Cork City Council's Digital Transformation with Submit.com
Submit.com
Simplify form management, data analytics, compliance, and workflows. Talk to us to get more and do more with your forms.
The last two years have been a transformative period for professional organizations worldwide, necessitating a shift to remote work and digital processes. Cork City Council - Comhairle Cathrach Chorcaí embraced this change, transitioning to a new digital system with the help of Submit.com.
Ian O’ Sullivan, the council's ICT specialist, shared insights on how digitization revolutionized their workflow.
Challenges Faced:
Pre-pandemic, the council had initiated minor digitization efforts, but the rapid shift to remote work demanded accelerated digital adoption. With a surge in online applications from 1000 to over 22,000 in 2020, the council needed efficient collaboration tools and streamlined processes.
Solution Implemented:
The Submit platform played a pivotal role in facilitating flexible work procedures and enhancing customer convenience. A pilot program, starting with parking permits, showcased the platform's strength in documentation management and form reduction. The platform's robust security features ensured data protection and seamless collaboration among staff and external judges.
Benefits Realized:
By leveraging Submit.com, the council streamlined application processes, reduced paperwork, and enabled remote collaboration. The platform's user-friendly interface allowed for mobile applications, eliminating waiting times and enhancing customer experience. The standardized application approach improved efficiency across departments, leading to cost savings and staff productivity gains.
领英推荐
Future Outlook:
Looking ahead, Cork City Council aims to expand digitization efforts to departments like Housing to address growing demands efficiently. With an eye on enhancing customer service and reducing backlogs, the council plans to leverage Submit.com's capabilities for a more coherent and secure application process.
Cork City Council's successful digital transformation journey with Submit.com exemplifies the power of innovative solutions in modernizing work practices. By embracing digital tools and fostering collaboration, the council has paved the way for enhanced efficiency, improved customer service, and a more sustainable future.
For organizations seeking to streamline workflows and enhance productivity, engaging with Submit.com's solutions specialists offers a pathway to digital transformation success. Take advantage of a free demo and expert guidance to propel your business towards a more efficient and digitally-driven future. Contact our dedicated team today to embark on your journey towards optimized processes and enhanced performance.
Watch full conversation here: