The case for 100% digital

In this week's The Digital Restaurant podcast, we discuss the following key headlines, and here are some of our key quotes. To get the transcript of our podcast - head here .

Articles mentioned in the video:

1. The Case for 100% Digital

"The biggest challenge for me with 100 percent digital is if we let the efficiencies that it offers impact the hospitality and the experiences that our guests can enjoy." - Carl

2. How are you optimizing your data?

Related Article: Florida bill would allow more communication between restaurants, delivery customers

"It's interesting that the government had to even get involved. You know, if I were a third party, I would much rather have questions and complaints go to the restaurant than come to me. And if I were a restaurant, frankly, same thing. I would rather be able to talk to my consumer directly. And if they've got some kind of challenge, help resolve that challenge. The most loyal customers are the ones you win back when you correct a problem. " - Meredith

3. Loyalty - the big focus according to Qu’s State of the Industry

Related Article: Restaurant Loyalty Stuck Neutral

"64 percent said order accuracy is mediocre or weak." - Carl

4. Wendy’s Digital Menu Boards and something about pricing

Related Articles: Why Dynamic Pricing Is a “Golden Opportunity” for Restaurants

Value Service Revenue Management

"When you introduce a new concept, particularly a new type of tech to consumers, you've got to tell them what's in it for them. And that has to be the primary message." - Meredith

5. The Restaurant State of the Industry in Europe (ApicBase State of Industry)

"If you are starting a new restaurant today, if you start with technology in the middle of that, you can build your operational workflows around it" - Carl

Additional Articles:

6. QR codes saving 30 seconds per order at First Watch after hitting $1BN in sales

7. More on Wonder's Walmart play and why it''s different from those before

8. sweetgreen's seeing upside from Infinite kitchens - or is the kiosk effect?

9. Will advertising be more expensive during an election year? Portillo's thinks so.

10. Chipotle doubles its venture fund

11. Crumbl leans into spatial computing

DoorDash continues its aggressive discounting to drive order volume on platform. Can restaurants keep up?

Dynamic pricing is already happening, and Chowly shares the cross-platform performance of those restaurants doing it.

What, exactly, is a delivery kitchen? How is it similar to or different from a ghost kitchen? A virtual brand?

Support those bringing you news in #restauranttech

Insights into the salad concept more people should be talking about.

Rare for restaurant book writers to get on Late Show TV AND a beautiful story

The beverage world is changing! Many restaurants reporting alcohol sales down...lots of new ways to engage with consumers like OOMI partnership with Cali Sober

Thanks for including us to our friends at Toast !

We love it when food as identity has a moment!

See you at Pizza Expo March 19-21!

Next up on the podcast is a special episode of Carl & Meredith's appearance at Cornell University's alumni event facilitated by Kristen Hawley of expedite news. Tune in next Tuesday to listen in to not just our views but that of Dan Londono - CEO of Alfalfa - who is building a next-generation restaurant. With thanks to Jeff Manno and Jackie Lee, MBA of the Cornell University SoCal Alum Group for hosting us.