Career Advancement Newsletter
My boss was not happy.?
???? I had made a bad decision.?
??????????? What could I do?
It was 1953; Roy Hancock, a World War II veteran, had a neighborhood store, Triangle Grocery.?
While in high school I worked 2 years for him, part-time when school was in session and full-time in the Summer.
He was one of my best bosses, a good teacher, coach, and encourager.?? From him, I learned many character-building life lessons that had a tremendous impact on me.? He was absolutely committed to good customer service and quality control.???
His teaching was priceless!?
Mr. Hancock seldom left his store.? He did go fishing every Wednesday afternoon and took short vacations during the Summer.?
When gone he …?
????? left me in charge.?
I was 16 years old, not his oldest employee.?
Once while he was away on vacation, the Luzianne Coffee representative visited the store for our coffee order.? When I ordered the coffee we needed, he suggested that with his coffee selling so well, we should also sell Luzianne Tea.?
I reminded him we were a small store and already had two brands.? His reply …?
???? “Yes, but Luzianne is the best tea.”?
He was very convincing!?
??? I ordered the Luzianne Tea.?
When Mr. Hancock returned, and I told him I had ordered the Luzianne Tea …?
????? he was not pleased to add a third brand of tea.?
He reminded me that a small store could not stock many brands and needed to sell merchandize quickly.? He gave me a detailed lesson in small business operation.? Summing up, we had to keep our merchandise fresh and make a profit to stay in business.?
I clearly understood and realized …?
??????? I had not made a good decision.?
Mr. Hancock taught me a great lesson when …??
??? he pointed at me and …?
???????? in a loud, firm voice said ...?
“That Tea Is Your Problem!”?
? ?????I knew what I had to do.?
Take Responsibility!?
I was the one who bought that tea …?
???? it was my ... responsibility ... to sell it.?
When the tea arrived …?
???? I bought the first box!?
I took it home for my mother to try.? She did and said,?
领英推荐
???? “This is good tea, it’s better than the tea I’m using.”
?????????? I knew what I had to do.
Make My Decision Good!?
If … Luzianne ... was the best tea …?
???? all I had to do was convince the customers …?
???????? they would buy and … rebuy the tea!?
I told customer after customer …?
???? about our good, new Luzianne Tea!?
I was the Luzianne Tea Super Salesman!?
Luzianne Tea became our bestselling tea …?
???? it outsold the other brands combined …?
????????? it was flying off the shelf!?
Buying the tea was not a good decision but …?
????? I made my decision good!?
Make Your Decisions Good!?
You will not deliberately ... make bad decisions.??
If you make many decisions, you will find yourself in situations like mine with the Luzianne Tea …?
????? it was NOT a good decision from the start.?
The environment when you made a decision may change.? New complications may arise.? You will have to make modifications and sometimes they may be major.??
Finish what you started by doing …?
????? whatever it takes to …?
Make Your Decisions Good!?
Lessons you learn in making your decisions good …?
???? are priceless and essential for your …?
???????? personal, professional, and spiritual growth!?
Make Your Decisions Good!?
--- Jimmy Collins
Many Career Advancement Principles are in my book?? Creative Followership?: It is available on Biblio.com?? https://www.biblio.com/book/creative-followership-jimmy-collins/d/1604564938?
Like to learn from stories? My latest book Jimmy’s Stories, is also available on Biblio.com. ?https://www.biblio.com/book/jimmys-stories-jimmy-collins/d/1604855871
#decisions #responsibility #leadership #followership
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Passionately building relationships through excellent customer service (Unreasonable Hospitality)
2 个月Great insights Jimmy!!
Communicator | Leadership | Questioner | Problem Preventer
2 个月I never tire of this story.
Professor, Consultant, Author, Speaker, Entertainer
2 个月In football, they call that dropping back to punt! Bingo, Brother Jimmy. Turn the table and make them good!