During the requirements elicitation process for a new software project, the business analyst discovers that different stakeholders have conflicting requirements for a critical feature. What should the business analyst do first to resolve this conflict?
A) Accept the requirement from the stakeholder with the highest authority
B) Prioritize the requirements based on business value and feasibility
C) Facilitate a meeting with the stakeholders to understand the rationale behind their requirements
D) Document all conflicting requirements and proceed with the development of the feature
Looking for more practice exam questions like this? Enroll in our online CAPM Exam Prep course, featuring more than 1,700 practice questions. By doing so, you can supercharge your CAPM Exam preparation and earn 37 Contact Hours, which is essential for your exam application. Enroll now for the ultimate exam readiness!
Best Answer: C) Facilitate a meeting with the stakeholders to understand the rationale behind their requirements
- C) Facilitate a meeting with the stakeholders to understand the rationale behind their requirements is the correct answer because it aligns with the best practices in business analysis. When stakeholders have conflicting requirements, the first step should be to facilitate a discussion to understand the underlying needs, perspectives, and priorities of each stakeholder. This approach allows the business analyst to gather more context, identify any common ground, and work toward a resolution that aligns with the project’s objectives. Engaging stakeholders in a discussion ensures that their views are considered and can lead to a more informed and balanced decision.
- A) Accept the requirement from the stakeholder with the highest authority is incorrect because making decisions based solely on authority can lead to suboptimal outcomes. It may overlook the needs and insights of other stakeholders, potentially resulting in a solution that does not meet the overall business objectives or causes dissatisfaction among other stakeholders.
- B) Prioritize the requirements based on business value and feasibility is incorrect as the first step because prioritizing conflicting requirements without understanding the reasons behind them can lead to missed opportunities for a better solution. While prioritization is essential, it should be done after understanding the stakeholders’ needs and resolving any conflicts.
- D) Document all conflicting requirements and proceed with the development of the feature is incorrect because moving forward with conflicting requirements without resolving the differences can lead to confusion, rework, and a product that does not fully meet stakeholder needs. It is essential to resolve conflicts before finalizing and proceeding with development.
In summary, facilitating a meeting with the stakeholders is the most effective approach for resolving conflicting requirements. It ensures that all perspectives are considered, promotes collaboration, and leads to a more cohesive and well-informed decision. The other options either bypass the necessary dialogue or prematurely move forward without resolving the conflict, which can lead to issues later in the project.
Certified Scrum Master | Project Management Professional | Business Analytics Consultant | Six Sigma Specialist | Yoga Instructor cum therapist | Passionate Astrologer
5 个月The best option is B Because the question doesn't talk about project manager action It talks about Business Analyst action If the question is what should project manager do then relevant choice is option C
Technologist - Global IT Service Delivery Mgmt | Transition Mgmt | Managed Services Portfolio Mgmt | AWS Cloud Services | GenAI | DevSecOps | Program & Project Mgmt | Lifelong Learner
5 个月The correct answer is C) Facilitate a meeting with the stakeholders to understand the rationale behind their requirements. Facilitating a meeting with the stakeholders allows the business analyst to gather insights, clarify misunderstandings, and work towards a consensus or compromise.