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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini
IT Hardware Asset Analyst - SACM
Austin, TX Preferred. This is a WFH opportunity
The Hardware Asset Analyst will track and analyze new and existing IT assets. The successful candidate will possess strong analytical skills and a deep understanding of relational databases. Knowledge of IT tools and technology required to categorize assets properly.
- Per the roles and responsibilities outlined in the lifecycle process to maintain the CMDB,
- Registers and/or ensures registration of new Assets / Configuration Items (CIs)Maintains proper relationships as defined in the agreed Configuration Models
- Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans
- Proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB
- Assists the execution of Quality Assurance process over the Service Asset & Configuration Management (SACM) process and policies
- Provides reporting, both operational and ad-hoc reports as required and agreed
- Follows and promotes SACM process & technology standards
- Works closely with the stakeholders of the CMDB data and ensures that CI changes are reflected in a timely manner.
- Strong Data Analytical skills including relational databases
- Aware of technologies used in large organizations to deliver IT services
- Data handling ETL or tool integration or modeling (common data modeling)
- Experience with ServiceNow or other similar ITSM tools.
- Excel skills at a minimum of intermediate level including experience in data handling, formula writing, and formatting.
- Word skills at an intermediate level including experience in use of styles, template editing, and proofing techniques such as general technical writing, accessibility/spell checking, and attention to detail before submitting to the MSI Process team for QA.
- Aware of IT Service Management processes and ITIL
- Basic statistical data analysis techniques
- Experience in using data management platforms and/or reporting platforms including SQL queries against databases
- Diligence in following style templates and documentation formats.
- Strong organizational skills; including good time management skills
- ITIL industry certification, or willingness to obtain before 2024
- Managing queues and proper ticket handling techniques.
- Under-graduate degree or demonstrable equivalent work experience
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