Can't we just talk?
Social and digital media has an impact on the ability to communicate effectively. Some would argue that email has replaced and or at least minimized the need for face-to-face communication. Today, instead of getting up and walking across the room, we will send an IM (instant messaging), text message or an email. Millennial are more likely to respond to a text than answer their phone. Effective communication is becoming more of a challenge in light of the numerous impersonal communication channels that we have available to us today. I'm not proposing to abolish email, texting or even the ever most popular the IM. I think we all agree that there is a need for emails; emails make all of our lives easier. What I am suggesting is that we don't forget that as humans we were born to interact. Over the years, I've received emails or text messages assuming one thing, but quite the opposite was the case. What went wrong? Some individuals are incredibly talented in their writings and have the ability to emphasize tone and body language. But for the most part, the majority of individuals have a hard time interjecting emotions into an email, let alone emphasizing body language or tone. Because I am not one of those writers, I'll share with you my secret. If I'm in the same office building with another colleague, and more than two emails are exchanged back and forth, I get up and go see that individual. If the individual isn't local, I'll pick up the phone. Simple???
adjunct professor, University of New Mexico
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