Can you really manage org changes with Storytelling?
Photo Credit: Alan O'Rourke at https://flickr.com/photos/33524159@N00/21031243458

Can you really manage org changes with Storytelling?

I really don’t know any other way. Think about it. Any business strategy is a fiction until you execute on it. If you’re in tech, it’s practically science fiction. Our leaders describe an unknown future and we build it as we go. We get there through human examples, past experiences, and deep desires that we have right now to drive us into that imagined future.?

The reality is we’re constantly telling ourselves and others stories to arrive at that new reality.

Whether you’re rolling out a new initiative, restructuring a department, or navigating a merger, effective change management is crucial. And one of the most powerful tools you can use to guide your organization through change is storytelling.

Storytelling can help clarify the reasons behind the change, alleviate fears, and inspire your team to embrace the new direction. By crafting a narrative that connects the change to your organization’s values and vision, you can make the transition smoother and more successful.

Relatable Problem: If your organization is struggling to adapt to change, storytelling might be the key to easing the transition and gaining buy-in from your team.

Pro Tip: Here’s how to use storytelling to manage organizational change effectively:

  1. Explain the ‘Why’: Start by clearly explaining why the change is necessary. Craft a story that connects the change to your organization’s long-term goals and values. This helps your team understand the importance of the change and how it aligns with the company’s mission.
  2. Acknowledge the Challenges: Be honest about the challenges that the change will bring. Use storytelling to frame these challenges as opportunities for growth and learning, rather than obstacles to be feared. Even more importantly, offer to help solve them, too. If you’re right alongside them, your victory will be a joint one.
  3. Highlight Success Stories: Share stories of past changes that led to positive outcomes. This can help reassure your team that the current change while challenging, can also lead to success if everyone works together.
  4. Create a Vision for the Future: Paint a picture of what the organization will look like after the change has been successfully implemented. This vision should be compelling and relatable, helping your team see themselves as part of the new direction.

By using storytelling to manage change, you can create a narrative that not only guides your team through the transition but also motivates them to embrace it.

John Thomas

UX Consultant at !Problem Solving International

1 个月

Folks might find value in this series on stories & storytelling. For about two years, I managed a research project at IBM Yorktown on the business uses of stories & storytelling working closely with the knowledge management consulting practice. Here's a link to a sequence of posts (free, no ads). https://petersironwood.com/2019/01/06/the-story-of-story-part-1/

Dr.-Ing. Stefan Schwarz

Innovator ?? | Facilitator ???? | Digital Transformator ??

1 个月

Thanks Susan, for the reminder on how important it is to use storytelling as a tool (e.g. to manage org changes). Your pro tips can be assigned to the categories WHY (about the purpose of the company and its goals), HOW (the path to the goal, the chosen mechanism or examples of ways others have achieved it) and WHAT (What the end state could look like, what is different, was is the remaining). This reminds me of the three story categories as defined by David Hutchens: "Continuity" (referring to the origin of the company and its purpose, its identity), "Transition" (referring to the change from state A to state B) and "Novelty" (describing the end state, "imagine the world looked like this"). I think its important to mention that not all three aspects WHY/HOW/WHAT are to be adressed in the same intensity. Rather it shifts as we transition along the change curve. You can find more thoughts on that in my post (https://www.dhirubhai.net/pulse/how-change-curve-e-k%C3%BCbler-ross-helped-me-finding-right-schwarz-7muce/)

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