Can We Trust Our Devices?
As the saying goes, trust is earned, not given, and it seems the IoT (Internet of Things) space has some work to do, according to a recent report. The findings show newer technology developments in mobile—like AI (artificial intelligence)—are creating greater uncertainty and increasing mistrust among users. Candidly, I am not surprised by these results.
The Mobile Ecosystem Forum’s 8th annual Global Trust Report shows that rather than achieving the goal of increasing trust among mobile users, these new technologies are, at best, making no difference or are actively reducing trust. Only a small minority expressed positivity toward any of these new technologies.
A bit of background: the report explores the smartphone and digital services usage of 6,500 smartphone users across 10 countries including the United States. The objective is to consider the attitudes and trust levels in relation to personal information, privacy, identity, and how their data is handled by organizations.
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The biggest takeaways suggest that despite incremental improvements, trust perceptions remain weak. Further, users continue to lack confidence that any actions they take make them safer. Only a quarter of the people who take protective measures feel a lot safer for having done so, and 52% feel a little safer, while 13% do not feel safer at all. What is more telling is that many people do not feel self-assured (15%) or empowered (15%) when it comes to their ability to properly use mobile apps and services safely. ?Perhaps there is good reason for these fears. Cybersecurity threats and risks from phishing and other attacks at all-time high and there is no end in sight.
Still, users are turning to their mobile devices more than ever before, as the pandemic has reinforced the role of the mobile phone as a one-stop shop for entertainment, increased convenience, and a life management tool. Mobile apps are appreciated by 71% of users as convenient and easy to use.
CEO, Security In Motion
2 年I must admit to being conflicted over this specific instance of the broader issue that you explore here. Too many companies have been caught with their hands in the privacy and tech-manipulation cookie jars to build (or rebuild) the trust...how can we do anything but view all as suspect... https://www.engadget.com/amazon-ring-law-enforcement-disclosure-224557384.html