Can Remote Certification Help? Shifting Toward Digital Certification to Decrease Frustration & Increase Productivity

By Justin Counts

With nearly 70% of companies struggling to find skilled workers, the ability to quickly and efficiently certify technicians is crucial. Traditional certification methods often involve lengthy wait times, travel requirements, and lost service hours, which can be painful and costly.

Remote certification offers a transformative solution. By enabling technicians to complete assessments and receive instant feedback from anywhere, this innovative approach reduces downtime, eliminates the need for travel, and ensures that technicians are always equipped with the latest skills. This not only enhances efficiency but also sets a new standard for the entire mobility ecosystem, driving progress and innovation across the board.

To explore how this shift is impacting the industry, I sat down with MSX International David Lowrie , who has been at the forefront of this technical training transformation.

Navigating technical training needs

When asked why certification is such a challenge, David explained that vehicles are evolving faster than ever. With electrification, advanced driver assistance systems, and new fuel technologies becoming mainstream, continuous upskilling for technicians is crucial. However, traditional training methods are slow, expensive, and disruptive to daily operations. OEMs and dealerships are struggling with high travel costs for in-person assessments, scheduling delays that leave technicians uncertified, and skill shortages that slow down service and repair efficiency.

A smarter way to certify

MSX Remote Certification effectively eliminates these barriers. Technicians no longer need to wait for classroom sessions; instead, they can be assessed in real time within their own work environment. An assessor connects via video, observes the task, and provides immediate feedback. Certification is granted on the spot, removing delays and ensuring technicians are ready to work as soon as possible.

David highlighted that this approach allows technicians to remain on-site without disruption, obtain certification when they are prepared rather than waiting for scheduled classes, and ensures a consistent, standardized evaluation process that meets OEM standards.

The impact of Remote Certification

The transition to Remote Certification has already generated remarkable results. One of our global OEMs has successfully moved 89% of its certification training online, significantly boosting technician training capacity. A major Dealer Group has cut instructor travel by over 50%, making training more accessible and cost-effective. Additionally, another leading Group has enhanced technician success rates by offering real-time guidance during assessments. These advancements showcase the transformative impact of Remote Certification, setting a new benchmark for efficiency and effectiveness.

“We’ve seen a massive shift in technician readiness,” David noted. “They get certified faster, with fewer logistical headaches, and at a fraction of the cost.”

AI is the future of learning

Looking ahead, AI will elevate training to an entirely new level. David shares “AI-driven learning will enable training programs to be dynamic, personalized, and continuously evolving. By tailoring training to each technician's progress, AI ensures that learning adapts to individual needs.”

Automated assessments will provide instant skill verification, while virtual coaching will allow technicians to practice challenging tasks in a risk-free environment. AI-powered immersive training through VR and AR will enable technicians to work on complex repairs before handling real vehicles. Meanwhile, predictive learning analytics will offer deeper insights into training effectiveness, ensuring continuous improvement.

"We're moving toward a world where training isn't just a requirement—it's dynamic, personalized, and always available," David emphasized. "The goal is to make learning seamless, so technicians can focus on what they do best."

Ready to embrace the future?

Remote Certification is already transforming technical training, and our AI-driven learning solutions are revolutionizing it today. With the opportunities for upskilling and efficiency growing every day, now is the time to move away from outdated training models and embrace a smarter, more agile certification process.

Are you ready to take the next step? Let’s talk! Please reach out to me and we can solution success for you and your organization.