Can digital capabilities help to make insurers more "human"?
Everyone knows that technical capabilities can increase efficiency but often at the expense of the personal touch. With new predictive and adaptive analytics plus omni cnannel service, aer we at a place where digital capabilities can help to make insurers more "human"? https://bit.ly/29kn5cN #insurance #digital #customerservice #customerexperience #analytics
Great article Tom, thank you! You are so right: context and finding ways to operationalize and capitalize on analytical insights is key. Learning from data and act upon it. The industry is getting there: we see examples every week now. Great times to work in!