Can conflict influence success?

Disagreements are inevitable, but that doesn’t mean they have to be destructive.

We often learn how to navigate conflict by actually having one. In fact, we spend almost 2.1 hours of our working week resolving disagreements. (1) This, as we all know, can be unpleasant.

Productive disagreements are so important because they can be a catalyst for our growth. When we engage in respectful debates, share diverse viewpoints, and challenge established norms, we are exploring new ideas and perspectives that might otherwise remain hidden to us. Through these constructive dialogues, weaknesses in individual opinions can be identified and rectified, while strengths are supported and confirmed.

So, what route do our disagreement conversations need to take to ensure they are productive? How do we use these conversations to grow and better ourselves?

1. Active Listening: Understand the other person's viewpoint by listening carefully, asking questions, and acknowledging their perspective. Find common ground and stay calm and respectful. It’s also an important skill, especially when our mind wanders 50% of the time, as research suggests. (2)
2. Choose Your Words Carefully: Use respectful language and avoid confrontational tones. Frame your points in a way that focuses on the ideas rather than attacking the person.
3. Provide Evidence or Examples: Back up your perspective with facts or examples. Providing examples demonstrates that you’re not simply disagreeing for the sake of it, but rather that you have a valid response about the issue.
4. Be Receptive: Encourage further discussion with open-ended questions. Offer alternative solutions that bridge the gap between viewpoints.
5. Focus on the Issue, Not the Person: Keep the conversation centered on the topic and avoid personal attacks. The goal is to find the best solution, not to win an argument.
6. Summarise and Express Gratitude: Before ending the conversation, summarise key points to ensure understanding. Regardless of the outcome, express gratitude for the discussion.

Mastering the art of productive disagreement is an invaluable skill. Disagreements are a natural part of life, but they don’t have to be destructive or uncomfortable. Productive disagreements are valuable because they fuel our growth, innovation, and understanding.

Read the whole thought piece "Why You Need Conflict to Grow" for more actionable advice on how conflict can actually support your success.

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