Can ChatGPT make a Reliable Contribution to HR Strategic Planning?

Can ChatGPT make a Reliable Contribution to HR Strategic Planning?

Not only can ChatGPT make a reliable contribution to HR strategic planning, but also takes a giant step towards the Holy Grail of HR Predictive Modelling . The obvious reaction to that statement is “prove it”. In this article I do just that: I asked ChatGPT the same set of questions I provided to the Goa Institute of Management in 2021 for their student hackathon, or Margdarshan event, and compared the result. The result would either validate the reliability of ChatGPT to produce strategic value or discard the technology as not being business ready.

Regarding the hackathon: To be fair, it was February 2021, the world was in the middle of a frightening pandemic and the students were starting their careers in HR. Unlike in the 2017 hackathon when conditions were entirely different. ?In 2021 all the hackathon questions related to HR decisions that needed to be taken to manage their company’s response to COVID-19 issues and no one expected miracles from the students. ?

Coincidently, in February 2021 Qantas announced they were facing a loss in 2021 of $1.0 billion due to COVID-19. That announcement added a sense of realism to the hackathon and the Profit and Loss figures used in the business simulation model for a hypothetical airline were quickly tweaked to produce an anticipated $1.0 billion loss, as shown in the diagram below. The challenge for the students was then to reduce the amount of the loss.

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About the Hackathon

Over 70 universities and management institutions in India were invited to enter teams in the hackathon. Prize money for the best teams was offered by the International Association for HR Information Management (IHRIM) based in the USA.

The simulation software consisted of six categories covering Risk Avoidance, Employee and Organisation Effectiveness, Talent Attraction, Talent Retention, Talent Enhancement, and Improved Productivity and Service Delivery. Each category contained three issues and three possible scenarios that a company could adopt.

There was no right or wrong answer. Each chosen scenario had an impact on ten financial periods. My Competitive Edge Technology’s HR Strategizer application was programmed to calculate the financial impact based on EXPERIENTIAL INTELLIGENCE (EI). That is, someone who had experience in an international airline, understood the operational impact of events on P&L, and had a strong background in HR and technology. The same sort of EI could be found in almost every industry, but that is another story for another time.

The airline industry is a perfect subject for a business simulation model because a large percentage of operating costs are Staff Costs, shown in the earlier diagram. Decisions made regarding the handling of staff issues will have an enormous impact on company profitability. In practice, the airline industry is subject to volatile global economic and political conditions, is cyclic by nature and strategic responses to change must be swift and accurate.

As everyone knows the strategic impact of decisions cannot be assessed in one financial period. Many strategic decisions require short term losses, but long term gains and that is what differentiates strategic decisions from tactical responses. The business simulation software endeavours to create that affect and focuses on the end of ten financial periods.

2021 Hackathon Result

The winning student in 2021 was able to select the scenario options that would lead to the projected $1.0 billion loss being reduced to $396 million or 3.08% loss reduced to a 1.21% loss result, as shown in the diagram below.

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In view of the financial performance of most airline during the pandemic that result was considered good at the time. Many airlines did not make it through the pandemic.

The ChatGPT Result Based on 2021 Conditions

The ChatGPT result was both unexpected and amazing, considering we are not dealing with a “live’ person.

It could be said that the results are not valid because I wrote the code for the simulation software and knew how to optimize the result. But that would not be true. The code was written with a Low Code product suitable for end user, citizen developers, and the parameters are user defined and can be changed at any time. Plus, I have no control over an AI product like ChatGPT to influence a result. However, in the interests of transparency the full questions put to ChatGPT and the responses are shown further on: All the material is exactly as it came out of ChatGPT and has NOT BEEN EDITED or manipulated in any way. It has been arranged for easy reading and my interpretation of the narrative to convert into input to the simulation software is shown against each item.

The result is shown in the diagram below: ChatGPT’s scenario responses resulted in a $2.7 billion profit instead of a $1.0 billion loss.

The sensational headline could be ”ChatGPT outperforms some of the best young minds in the world when providing strategic HR advice” but it might be wise to remain cautious for now.

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It is true that the AI algorithms and data sources in ChatGPT had the advantage of selecting the right scenario “after the event” and could potentially draw on narratives published in their data sources. However, the hackathon airline is fictitious and ChatGPT would not have access to any secure “real” airline data. ??

Apart from the incredible financial result, I found the ChatGPT responses extremely intelligent, relevant and valuable from an implementation viewpoint. In most cases the ChatGPT response was concise and unambiguous and made it easy to deduce the ChatGPT preferred scenario. In some cases, the preferred scenario was clearly identified in the text.

Implications for HR from ChatGPT Result

Predictive Modelling

Build the right predictive model, ask ChatGPT the right questions and you will get the right answers INSTANTEOUSLY and that adds to the amazement about this AI product.

In regard to the HR business simulation concept, the back end to the predictive model has been around for many years, as described in an article 8 years ago .

Policy Design

The narrative from ChatGPT could also be used as a framework to accelerate the publication of company policy on any of the issues involved.

Transition to Web3

Of most importance right now is whether ChatGPT can be trusted to help build a transition strategy to Web3 and can the project plans be used to design component based HR solutions and allocate resources. It appears so, and proven validation goes a long towards adopting ChatGPT as a valuable HR tool. The ability to write code for Low Code products to copy and paste has been tested and opens up new opportunities for Web3 Distributed Ledger Technology applications.

The Future

There will be an opportunity for HR to discover new and innovative ways to use ChatGPT and future enhancement of GPT products will introduce new features to build into HR processes.

ChatGPT Unedited Evidence

As mentioned earlier, the following is the ChatGPT response to issues and scenario options.

1. Risk Avoidance RA1

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Here is the issue submitted (unedited) to ChatGPT -

Staff are threatening industrial action if a positive COVID-19 test is recorded for anyone in their area of work who has not been vaccinated. Should the company adopt a mandatory vaccination policy if side effects could emerge and legal action follows. What is the best scenario. A) Introduce a policy to make vaccination optional but make the wearing of masks mandatory during working hours as a precaution, insist on regular testing to satisfy union demands and isolate staff who are unable to be vaccinated for medical reasons. B) Employ workplace safety officers throughout the company with COVID-19 management training to ensure workforce safety through adherence to company policy and counsel staff when breaches occur. C) Evaluate the risk of an optional vaccination company policy and the possible impact on company operations and ability to maintain international flights before publishing a final policy

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ChatGPT unedited response

As an AI language model, I cannot make a definitive recommendation as to the best scenario, as there are many factors to consider, including legal requirements, employee rights, company culture, and public health considerations. However, I can provide some information that might help in making an informed decision.

A) Introducing a policy to make vaccination optional but making the wearing of masks mandatory during working hours as a precaution, insisting on regular testing to satisfy union demands, and isolating staff who are unable to be vaccinated for medical reasons may be a reasonable compromise. This policy would provide employees with a choice while still ensuring that the workplace is safe and adhering to public health guidelines.

B) Employing workplace safety officers throughout the company with COVID-19 management training to ensure workforce safety through adherence to company policy and counseling staff when breaches occur is a good step towards ensuring workplace safety. However, it may not address the concerns of employees who are worried about the risks of being exposed to unvaccinated colleagues.

C) Evaluating the risk of an optional vaccination company policy and the possible impact on company operations and ability to maintain international flights before publishing a final policy is a responsible approach to decision-making. However, it may not address the immediate concerns of employees who are worried about their safety in the workplace.

Ultimately, the best scenario may depend on a variety of factors specific to the company, such as the size of the workforce, the nature of the work, the level of employee interaction, and the legal and regulatory environment. It may be helpful to consult with legal and public health experts, as well as employee representatives, to determine the most appropriate policy.

ChatGPT response interpretation - preferred scenario: A)


?RA2

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Here is the issue submitted (unedited) to ChatGPT -

The company is looking at measures that should be taken to protect staff if the vaccine is proven NOT to stop the spread of COVID-19, especially in areas where staff may come into contact with customers, or the travelling community. What is the best scenario: A) The company implements a policy of testing and verification supported by international standards, such as the IATA (International Air Transport Association) Travel Pass, to be used as the source of customer vaccination and COVID-free status. B) The company appoints marshals, but with limited powers and provide advice only to staff. C) The company appoints marshals with the authority to close down operations if COVID vaccination and testing requirements for the public cannot be verified.

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ChatGPT unedited response

As an AI language model, I cannot make a definitive recommendation as to the best scenario, as there are many factors to consider, including legal requirements, employee rights, company culture, and public health considerations. However, I can provide some information that might help in making an informed decision.

A) Implementing a policy of testing and verification supported by international standards, such as the IATA Travel Pass, to be used as the source of customer vaccination and COVID-free status, may be a reasonable approach. This policy would ensure that customers are COVID-free before entering the premises or interacting with staff, reducing the risk of transmission to staff. However, it may require additional resources and training to implement, and there may be legal and privacy considerations to take into account.

B) Appointing marshals with limited powers and providing advice only to staff may be helpful in promoting compliance with public health guidelines. However, it may not be effective in enforcing compliance, and there may be limitations on the marshals' ability to influence customer behavior.

C) Appointing marshals with the authority to close down operations if COVID vaccination and testing requirements for the public cannot be verified may be a more stringent approach. This policy would ensure that compliance is enforced, but may also have significant legal and reputational implications if customers are denied entry or services. There may also be operational challenges in managing the marshals and implementing the policy effectively.

Ultimately, the best scenario may depend on a variety of factors specific to the company, such as the size of the workforce, the nature of the work, the level of customer interaction, and the legal and regulatory environment. It may be helpful to consult with legal and public health experts, as well as employee representatives and customers, to determine the most appropriate policy.

ChatGPT response interpretation - preferred scenario: C)


RA3

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Here is the issue submitted (unedited) to ChatGPT -

There is a concern that the airline’s share price will not recover until the company is able to verify current vaccination rates within the company and track status into the future. What is the best scenario. A) The company introduces a policy whereby current and all new staff provide evidence of vaccination and testing results to HR for verification and the company seeks an HR system in the marketplace that collects data. B) Due to the constantly changing information the company should store data on a spreadsheet to be able to respond to new data collection requirements and avoid costly technology investment. C) The company should seek to verify employee vaccination and testing information and record employee data on a technology platform that prevents tampering and changing status, as well as provide integrated reporting

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ChatGPT unedited response

Option C would be the best scenario. It is important for the company to verify employee vaccination and testing information and to have a reliable and secure way of recording employee data that prevents tampering and changing of status. Using a technology platform that provides integrated reporting can help the company to easily access and analyze the data, which can help with decision-making and planning. This can also help to build trust with stakeholders, including shareholders, who may be concerned about the company's ability to manage the risks associated with COVID-19. While option B may be a short-term solution, it may not be sustainable in the long run and may not provide the necessary level of security and reliability that a technology platform can offer. Option A is also a good solution, but it would require finding an HR system that is compatible with the company's needs and may involve additional costs and implementation time.

ChatGPT response interpretation - preferred scenario: C)


2. Employee and Organisation Effectiveness EOE1

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Here is the issue submitted (unedited) to ChatGPT -

The company is planning to abandon current workforce structures due to the likelihood of ongoing sick leave due to coronavirus and introduce a contingent workforce arrangement with non-sick leave entitlements. What is the best scenario. A) The airline should maintain a permanent workforce arrangement with current sick leave entitlements, but with a reduced sick leave entitlement for staff who have not been vaccinated B) The company immediately announce a contingent workforce arrangement to contract out sections of work for certain areas within the organization and with no sick leave entitlement C) The company abandons plans and maintains the current workforce arrangements

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ChatGPT unedited response

It is not ethical to completely abandon current workforce structures due to the possibility of ongoing sick leave. Option B, which involves immediately announcing a contingent workforce arrangement with no sick leave entitlement, is not recommended. It may lead to staff dissatisfaction and negative publicity for the company.

Option A, maintaining a permanent workforce arrangement with reduced sick leave entitlement for unvaccinated staff, is a more reasonable approach. However, it is important to ensure that any changes to sick leave entitlements are made in compliance with employment laws and regulations.

Option C, maintaining the current workforce arrangements, may be the most feasible option if the company can implement measures to ensure employee safety and mitigate the risk of COVID-19 spread in the workplace. The company can also explore other options such as remote work or flexible work arrangements to accommodate employees' needs while maintaining productivity.

ChatGPT response interpretation - preferred scenario: C)


?EOE2

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Here is the issue submitted (unedited) to ChatGPT -

The company is planning to reduce special leave entitlements for primary and secondary carers and review maternity and paternity leave for staff working from home. What is the best scenario. A) The company announce a new policy removing special time-off for staff caring for family members living in the same household. B) The company renegotiates working hours for staff currently working from home, and caring for a family member, with a view to increasing hours based on higher availability. C) The company renegotiates with staff maternity and paternity leave with a view to reducing the unpaid section of the leave.

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ChatGPT unedited response

Before making any changes to leave entitlements, it is important for the company to assess the potential impact on its workforce and the overall workplace culture. In terms of reducing special leave entitlements for primary and secondary carers, it is important for the company to understand that caring responsibilities can often fall disproportionately on women and can impact their career progression. Therefore, it is recommended that the company conduct a thorough analysis of the potential impact on staff, and explore alternative options such as offering more flexible working arrangements to support employees with caring responsibilities.

Similarly, when it comes to reviewing maternity and paternity leave for staff working from home, it is important to consider the potential impact on employees and the company's reputation as an employer of choice. It may be more beneficial to explore options for expanding leave entitlements for all employees, including those working from home, in order to attract and retain top talent. The company may also consider offering more flexible working arrangements to support employees with caring responsibilities, including parental leave.

In summary, the best scenario would be for the company to conduct a thorough analysis of the potential impact of any changes to leave entitlements, explore alternative options, and communicate any changes in a transparent and empathetic manner to ensure the well-being of its workforce and maintain a positive workplace culture.

ChatGPT response interpretation - preferred scenario: A)


?EOE3

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Here is the issue submitted (unedited) to ChatGPT -

The company is concerned the work from home COVID-19 strategy has flattened organisation structures and reduced promotion opportunities and distorted gender equality compliance reporting. What is the best scenario. A) Normalise reporting (before COVID and after) to ensure an accurate reflection of promotions during an annual cycle and define new criteria for a promotion. B) Clearly define what represents a promotion to distinguish from job change or restructure and reflect the difference in the HR database. C) Publish a new organisation arrangement to clarify reporting relationships

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ChatGPT unedited response

The best scenario would be a combination of options A and B.

Option A would ensure that the company can accurately track promotions and maintain compliance with gender equality reporting, which is essential for maintaining a fair and inclusive workplace. Normalizing reporting would enable the company to compare promotion rates before and after the COVID-19 pandemic and identify any potential disparities.

Option B would clearly define what constitutes a promotion, ensuring that the company is accurately tracking career progression and identifying opportunities for staff to advance. This would help address concerns about reduced promotion opportunities resulting from the work from home strategy.

By combining these options, the company can establish a clear and accurate system for tracking promotions, providing employees with a fair opportunity for career advancement, and ensuring compliance with gender equality reporting. Additionally, the company may consider implementing diversity and inclusion training for managers to promote a culture of inclusivity and prevent bias in the promotion process.

ChatGPT response interpretation - preferred scenario: A)


3. Talent Attraction TA1

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Here is the issue submitted (unedited) to ChatGPT -

The company is planning to introduce a recruitment program based on the assumption every country has emerged from the pandemic with their entire population vaccinated. What is the best scenario. A) The company moves forward with a plan based on full immunization and makes sure it is ready for a restoration of open border travel B) The company should wait until global immunization is confirmed and verifiable proof is available. C) The company prioritizes positions it wants filled prior to the resumption of normal operations in case those positions are hard to fill later.

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ChatGPT unedited response

Option B is likely the best scenario. It is important to have a clear understanding of the global vaccination rates and to ensure that verifiable proof of vaccination is available before implementing a recruitment program based on the assumption that everyone is vaccinated. Moving forward without this information could lead to potential legal and ethical issues for the company, as well as health and safety concerns for staff and customers. Additionally, the company may consider prioritizing essential positions that need to be filled before resuming normal operations, but it should do so with caution and based on a thorough assessment of the risks and benefits.Top of Form

ChatGPT response interpretation - preferred scenario: B)


TA2

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Here is the issue submitted (unedited) to ChatGPT -

The company is advertising that only vaccinated people can apply for jobs within the airline. Is that legally and ethically wise? What is the best scenario. A) The company should adopt a full vaccination strategy to avoid diluting efforts to have their current workforce vaccinated and make that known to candidates. B) The company should not advertise vaccination as a requirement but apply that criteria during the interview and selection process. C) The company should abandon any such policy.

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ChatGPT unedited response

The legal and ethical implications of requiring job applicants to be vaccinated can vary depending on the country or region where the company operates. However, in general, making vaccination a requirement for employment could potentially be considered discriminatory and raise concerns around privacy and medical information.

The best scenario would be for the company to prioritize the health and safety of their employees and customers while also respecting the rights and privacy of job applicants. The company could implement a policy that strongly encourages vaccination for all employees and clearly communicates the benefits of vaccination. In terms of job applicants, the company could ask about vaccination status during the interview process, but should not make it a requirement for employment. Instead, the company could emphasize their commitment to creating a safe and healthy work environment for all employees and customers.

ChatGPT response interpretation - preferred scenario: B)


?TA3

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Here is the issue submitted (unedited) to ChatGPT -

The company is not stipulating any vaccination status for people applying for jobs in the airline during the job advertising process. What is the best scenario. A) The company should take a lead role in supporting a fully vaccinated workforce and include the policy in any advertisements for positions. B) The company should refrain from mentioning vaccination status during the advertising stage but should make candidates sign a declaration that they will be vaccinated if requested to do so. C) The company should declare its’ vaccination policy during job advertising in regard to non-vaccinated staff and sick their leave entitlements and eligibility for workforce compensation if the COVID-19 virus if contracted during the course of their duties

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ChatGPT unedited response

Option A seems to be the most appropriate scenario in this case. The company should take a lead role in supporting a fully vaccinated workforce and include the policy in any advertisements for positions. This would help promote the importance of vaccination and encourage candidates to get vaccinated before joining the company. It would also demonstrate the company's commitment to creating a safe and healthy work environment for its employees and customers. Additionally, it could provide clarity for candidates on the company's expectations regarding vaccination status, which may help avoid any confusion or misunderstandings during the recruitment process.

ChatGPT response interpretation - preferred scenario: A)


4. Talent Retention TR1

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Here is the issue submitted (unedited) to ChatGPT -

Many airline pilots have taken up other forms of employment during the pandemic and may not wish to return to the airline when needed raising the concern there will be an impact on ability to operate aircraft. What is the best scenario. A) The company should start to contact pilots now and bring them back into the workforce to avoid recruitment costs later, even though there will not be sufficient flights to fully employ all pilots, B) The company should contact all pilots and encourage them to renew their necessary qualifications at their own expense, but not offer immediate employment. C) The company should not worry about pilots who have taken other jobs and gamble that there will be a pool of pilots available from other sources when normal services resume

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ChatGPT unedited response

The best scenario would be to contact all pilots who have taken up other forms of employment during the pandemic and assess their interest in returning to the airline. The company should also consider offering incentives to encourage these pilots to return, such as covering the cost of necessary qualifications or providing a retention bonus. It may also be beneficial to offer flexible work arrangements for pilots who are only willing to work part-time or on a temporary basis. This approach would ensure that the airline has a pool of qualified pilots to draw from when normal services resume while also being cost-effective in the long run.

ChatGPT response interpretation - preferred scenario: A)


TR2

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Here is the issue submitted (unedited) to ChatGPT -

Some pilots may refuse to be vaccinated and will not qualify for entry into some countries where the airline flies. Should the company endeavour to assign pilots to special routes where vaccination is not necessary or insist on vaccination? What is the best scenario. A) The company should immediately verify pilot vaccination status and monitor to ensure their status is compliant with international regulations and dismiss pilots who fail to comply. B) The company should contact international bodies to understand rules about unvaccinated pilots in case mandatory quarantine periods apply and not schedule unvaccinated pilots to avoid those routes or operate on domestic flights only. C) The company should allow pilots to self-declare vaccination status in case the vaccination was received outside of their home country and allow them to continue to operate globally.

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ChatGPT unedited response

Option B is the best scenario in this case. The company should proactively contact international bodies to understand the rules and regulations regarding unvaccinated pilots and plan their routes accordingly. If mandatory quarantine periods apply, the company should avoid scheduling unvaccinated pilots for those routes. Additionally, the company can consider operating unvaccinated pilots on domestic flights only where vaccination is not mandatory for entry. It is important to prioritize the safety and health of passengers and crew while also ensuring compliance with international regulations.

ChatGPT response interpretation - preferred scenario: B)


TR3

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Here is the issue submitted (unedited) to ChatGPT -

There will be a lack of confidence in employment in the airline industry due to the fear of border closures and staff lay-offs until the effectiveness of vaccines to prevent the spread of COVID-19 can be proven. The airline needs to restore confidence. What is the best scenario. A) The airline should consider an advertising campaign immediately to open forward bookings to indicate a return to pre-pandemic operations and on-going viability of the airline. B) The airline accepts the lack of confidence and offers staff financial, service-related leave and pension incentives for continuous service. C) The company liaises with other airlines to present a global view that normal travel will resume when there is herd immunity, sufficient numbers are vaccinated and contingency plans exist if there is another pandemic outbreak

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ChatGPT unedited response

The best scenario would be a combination of A and C. The airline should launch an advertising campaign to show its commitment to restoring travel and indicate a return to pre-pandemic operations. Additionally, the company should work with other airlines to present a unified global view that normal travel will resume when there is herd immunity and sufficient vaccination. It is also essential to communicate clearly with the public about the measures taken to ensure their safety and health during travel. This will help to restore confidence in the industry and encourage forward bookings. Offering staff financial incentives and leave benefits can also be a useful tool to retain employees during difficult times.

ChatGPT response interpretation - preferred scenario: A)


5. Talent Enhancement TE1

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Here is the issue submitted (unedited) to ChatGPT -

The company plans to introduce a program to teach every employee how to use remote communication tools and make technology part of a person’s job description. What is the best scenario. A) A new business unit should be set up to teach every level of the organization how to communicate using mobile devices. B) The company does not need to do anything. Most people are now familiar with mobile applications and social media. C) The company should start a program by using a communication strategy that involves employee contact through mobile devices

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ChatGPT unedited response

Option C seems to be the best scenario. The company should start a program to teach employees how to use remote communication tools and make technology part of their job description. This can be done by using a communication strategy that involves employee contact through mobile devices. It is important for the company to ensure that all employees have the necessary skills and knowledge to effectively use these tools for their jobs. By doing so, the company can improve communication, collaboration, and productivity.

ChatGPT response interpretation - preferred scenario: C)


?TE2

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Here is the issue submitted (unedited) to ChatGPT -

Many staff have experienced little or no network reception in their home location and there is a fear that they have been locked out of new skills and technology being applied to their jobs. What is the best scenario. A) The company should conduct a company-wide study to identify any skill gaps that currently exists within the company and focus on areas of need. B) The company should assume a loss of skills during the COVID work-from-home era and undertake a company-wide skills training program. C) The company should make sure any new process that requires the use of communication technology has an alternate arrangement for staff without access

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ChatGPT unedited response

The best scenario in this situation is a combination of A and B. The company should conduct a company-wide study to identify any skill gaps that currently exist and focus on areas of need. Based on the study's findings, the company should undertake a company-wide skills training program to upskill and reskill its employees. This training program should address any gaps in technology and communication skills that may have been created during the work-from-home era. Additionally, the company should ensure that any new processes that require the use of communication technology have alternate arrangements for staff without access. By implementing these measures, the company can ensure that its employees are equipped with the necessary skills and technology to perform their jobs effectively and efficiently, regardless of their location.

ChatGPT response interpretation - preferred scenario: B)?


TE3

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Here is the issue submitted (unedited) to ChatGPT -

Many employees have undertaken online learning courses during the work-from-home era and have raised their expectations for similar job training delivery within the company when they resume normal operations. What is the best scenario. A) Tailor any new company courses around community learning techniques. B) Integrate external learning courses into the company’s library of recommended courses associated with specific jobs and avoid designing new courses for face-to-face delivery. C) Offer financial incentives for staff undertaking external courses relevant to their job

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ChatGPT unedited response

The best scenario would depend on the specific needs and resources of the company. However, option B seems like a good starting point as it allows the company to integrate already existing external courses into their own learning library. This would provide employees with a wider range of courses to choose from and give them the flexibility to learn at their own pace. Additionally, the company could consider creating their own courses that complement the external ones and ensure that they are accessible to all employees, regardless of their location. The company could also offer incentives, such as bonuses or promotions, for completing relevant courses, both internal and external, to encourage continuous learning and development.

ChatGPT response interpretation - preferred scenario: B)


6. Improved Productivity and Service Delivery IPSD1

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Here is the issue submitted (unedited) to ChatGPT -

There is a perception that many staff have lost their interpersonal skills due to isolation during the pandemic and customer contact positions are not delivering the right level of service delivery. What is the best scenario. A) Schedule refresher courses for all customer contact jobs. B) Monitor performance in customer contact jobs and recommend incumbents for re-training where necessary. C) Take no immediate action and allow time to elapse to see if engagement levels and customer feedback indicate intervention is necessary

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ChatGPT unedited response

Option A and B both seem like viable options to address the issue of staff lacking interpersonal skills. A company-wide refresher course could benefit all employees in customer-facing roles and help them regain confidence in interacting with customers. Monitoring performance and recommending re-training where necessary could also be an effective way to address any individual skill gaps. Option C, however, does not address the issue and may lead to further customer dissatisfaction. It is important for companies to prioritize customer service and ensure their employees have the necessary skills to provide quality service.

ChatGPT response interpretation - preferred scenario: B)


IPSD2

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Here is the issue submitted (unedited) to ChatGPT -

The company is concerned the availability of unlimited Close Contact Self Isolation (CCSI) leave is being abused and adversely impacting operational rostering. What is the best scenario. A) Impose a limit on paid CCSI leave. B) Make all CCSI leave unpaid. C) Only pay CCSI leave where COVID contact occurred in the work situation

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ChatGPT unedited response

It is important for the company to balance the need to support employees who may be impacted by COVID-19 while also ensuring the smooth operation of the business. Here are some potential options:

  • Option A: Impose a limit on paid CCSI leave. This may help prevent abuse of the system while still providing some level of support for employees who need to take time off due to COVID-19. However, it is important to ensure that the limit is reasonable and takes into account the potential impact on employees who may genuinely need extended time off.
  • Option B: Make all CCSI leave unpaid. This may incentivize employees to only take time off when necessary, but could also create financial hardship for those who need to take extended time off due to COVID-19. Additionally, it may not be feasible to make all CCSI leave unpaid if there are legal requirements or company policies that mandate paid time off.
  • Option C: Only pay CCSI leave where COVID contact occurred in the work situation. This may help prevent abuse of the system by employees who are taking time off for reasons unrelated to work, but may not fully address the issue of employees taking advantage of the unlimited CCSI leave policy. Additionally, it may be difficult to determine whether COVID contact occurred in the work situation or outside of work.

Ultimately, the best scenario may involve a combination of these options or other solutions that are tailored to the specific needs of the company and its employees. The company should also communicate clearly with employees about any changes to CCSI leave policies and provide support and resources to help employees manage their work and personal responsibilities during the pandemic.

ChatGPT response interpretation - preferred scenario: A)


?IPSD3

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Here is the issue submitted (unedited) to ChatGPT -

The company is concerned that COVID-19 vaccinations should be performed during paid working hours and there will be an interruption to production, and loss of productivity, as employees take time-off to be vaccinated. What is the best scenario. A) Seek medical advice whether the vaccination will be an on-going annual event or a one-off instance before deciding on paid time-off. B) Due to the uncertainty surrounding length of vaccine effectiveness the company should not allow vaccinations during working hours and request proof of vaccination, including date, location, vaccination authority, and type of vaccine. C) Arrange for an in-house military precision style vaccination program for all staff to minimise time off-the-job

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ChatGPT unedited response

As a language model, I do not have personal opinions, but I can present some options to consider:

A) The company could explore the feasibility of providing paid time off for COVID-19 vaccinations, perhaps allowing employees to schedule their vaccination appointments during slow periods to minimize the impact on production.

B) If the company decides not to provide paid time off, it should communicate clearly to employees the importance of getting vaccinated and provide information on where and how they can obtain the vaccine.

C) The company could consider partnering with a local healthcare provider or government agency to provide on-site vaccinations during working hours, which may minimize the amount of time employees need to take off work.

Ultimately, the decision should balance the need for vaccinations and maintaining productivity, as well as ensuring compliance with any relevant labor laws or regulations.

ChatGPT response interpretation - preferred scenario: C)


For more information, or to learn about planned future use of ChatGPT, please contact me at [email protected] or visit www.dehr.org to learn how ChatGPT will be used to generate code to support end user development. Plus, join the journey to create a trusted peer-to-peer network to accelerate HR technology's transition to Web3.

Nicholas Simon Auckland Eden

ERP Manager ASA (Associate member CPA), Project Manager

1 年

Startled!? The more responses I get from Aviation pilots, the sooner this research can make a positive contribution to aviation safety. The physiological responses induced by the startle effect involve physiological elements of survival in the limbic part of the brain (amygdala) and trigger an activation of the sympathetic nervous system (SNS) by the secretion of adrenaline and cortisol (known as the body's stress hormones). In aviation, startle effect can be defined as an uncontrollable, automatic reflex that is elicited by exposure to a sudden, intense event that violates a pilot’s expectations. The time that it takes to recover in a cognitive sense, after a startle event, must also be considered. Startle has been found to impair information processing performance on mundane tasks, such as the continuous solving of basic arithmetic problems, for 30 to 60 seconds after the event occurrence. I am doing a research paper into testing the Human response of airline pilots to the transition from airline automation to manual operation survey. If you would like to participate, please try pasting this URL in your browser please? https://lnkd.in/gSgF36sZ

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Dennis Hill

PhD | MSL | BSE | SHRM-SCP | SPHR | HRIP | Fractional CXO | Tech Tamer? | Change Catalyzer?

1 年

Great topic, John!

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