Can Amazon Reviews be Removed? Can I Comment on an Amazon Reviews?

Yes, Amazon reviews can be removed, but it depends on the circumstances. Here's an overview of when and how reviews might be removed:

Can Amazon Reviews be Removed?

1. When Amazon Removes a Review

Amazon has strict guidelines for reviews, and it will remove them if they violate its Community Guidelines. This includes:

• Inappropriate content: Offensive, harassing, or abusive language.
• Fake or incentivized reviews: Reviews that are paid for, given in exchange for free products, or not genuine.
• Irrelevant content: Reviews unrelated to the product or service.
• Spam: Multiple reviews from the same account or promoting another product or service.
• Conflict of interest: Reviews from the seller, their employees, or close acquaintances.

2. How to Request Removal

If you believe a review violates Amazon's guidelines, you can report it:

1. Log in to your Amazon account.
2. Find the review: Locate it on the product page.
3. Report abuse: Click the "Report abuse" link under the review and explain why it violates guidelines.

3. For Sellers: Using Seller Central

Sellers can request the removal of inappropriate reviews through Amazon Seller Central:

1. Navigate to the "Customer Reviews" section.
2. Find the specific review and verify it violates guidelines.
3. Use the "Contact Amazon" option to report the issue.

4. When Amazon Won't Remove a Review

Amazon does not remove reviews simply because they are negative. Reviews that reflect a customer’s genuine experience, even if critical, are allowed to remain.

5. Alternatives to Removal

If the review cannot be removed:

• Respond professionally: Address the customer's concerns in a reply to show your commitment to resolving issues.
• Encourage new reviews: Focus on improving your product or service to garner positive feedback.

Yes, you can comment on an Amazon review, but there are certain conditions and limitations depending on your role:

As a Customer

You cannot directly comment on other customers' reviews unless you are the one who wrote the review. However, you can:

• Write your own review: If you have an opinion about the same product, you can post your own review to share your thoughts.

As a Seller (on Amazon Marketplace)

You can respond to reviews, but only if they appear on products you sell. Your responses can:

• Address customer concerns: Politely resolve issues or provide additional information.
• Thank reviewers: Show appreciation for positive feedback.

Amazon provides a "Comment on Review" feature to sellers to help them engage with their customers professionally.

Best Practices for Seller Comments

1. Stay professional and polite: Avoid emotional or defensive language.
2. Be concise: Address the review directly without overloading it with information.
3. Offer solutions: If the review mentions a problem, provide actionable steps to resolve it.
4. Avoid promotional language: Do not use comments to advertise or solicit sales.