Can “AI upskilling” address the AI talent shortage?
INSIDE THE BLACK BOX
Breaking down the latest in AI, customer service, and technology — so you don’t have to.
FRONT-END DEVELOPMENTS
?? WE’RE LOVING: AI that reasons. FYI, ours does too.
?? WE’LL SEE: Billionaire claims AI will give us a 4 day work week, C-suites sweat
BACK-END BREAKDOWN
Can “AI upskilling” address the AI talent shortage??
Companies are implementing upskilling programs to teach their employees how to use AI to do their jobs better and increase productivity — in some cases, whether they like it or not.?
?? SEMANTICS
?? SENTIMENT ANALYSIS
Are we finally entering the last stage of grief for the pre-AI-first world: Acceptance? While employees may be over bargaining, AI adoption is giving soft launch, with some calling 2024 “the year of learning.”
Customer service is on the cusp of an “AI revolution”??
The transformative role of AI in customer service is finally getting its time in the sun. CMSWire reports that we’re entering a “new era of efficiency” — and AI is the linchpin.
?? SEMANTICS
?? SENTIMENT ANALYSIS
Let’s be real, for those of us on the inside of AI-first customer service, this is old news. But we never lose the satisfaction in saying “We told you so.”
VENN ZERO
As AI evolves, so does the battleground for data. While some cling to data volume, a new data moat emerges built around the uniqueness of data, or in other words, quality over quantity.
DEEP LEARNING
Do you really need a Chief AI Officer?
When businesses are confronted with a major technological shift, often their knee-jerk reaction is to stick with what they know: Putting a new executive in charge and hoping they can solve everything. But for AI to truly take root in a company, people at all levels of the business need to get their hands on it and start innovating, not follow orders from a gatekeeper in the C-suite.
In fact, the fastest way to integrate AI into a company, in some instances, may be to skip the chief AI officer role altogether.?
Companies appointing a chief AI officer have good intentions as they seek to avoid getting disrupted by the technology. But they may not need this role, and any business adding it should assume that it's temporary.?
A useful comparison is the stampede in the middle of the last decade to appoint chief digital officers to oversee the digital transformation to internet and mobile technologies. In hindsight, that looks quaint.
In place of the top-down response to organizational change, consider a bottom-up approach. For a company that wants to usher in an AI transformation, the first step is to look across the roles you're already hiring for and pick a few where AI agents can do the job today.
Customer service is an obvious place to start — today's AI agents can now address most issues at least as well as humans.
Mike Murchison, CEO of Ada
While we are investing more money in our AI capabilities, many of these projects pay for themselves. Over time, we anticipate that our use of AI has the potential to augment virtually every job, as well as impact our workforce composition.?
– Jamie Dimon, CEO, JPMorgan Chase
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11 个月Fantastic idea
Instructional Design | L&D Strategy | eLearning Development | Data-Driven Learning Analytics | Artificial Intelligence (AI) Integration | Video Production & Editing | Microlearning | Learning Experience Design (LxD)
11 个月AI productivity and creativity is excellent. But how do you ensure teams and people are productive and secure with it? Spearheading engaging training initiatives for clients and employees at all levels is key. By focusing on building foundational skills and fostering a mindset of continuous AI culture in learning, organizations can truly unlock the potential of AI for everyone. Thank your this excellent article, Mike Murchison and Ada!