Campbell Hanley, Managing Director, Weber Shandwick, Japan: Episode #117 Japan's Top Business Interviews
Dr. Greg Story Leadership-Sales-Presentations-TOKYO, Japan
Global Master Trainer, Executive Coach, 3 x Best Selling Author, Japan Business Expert - Leadership, Sales, Presentations and Communication, President Dale Carnegie Tokyo Training
Campbell Hanley, Managing Director, Weber Shandwick, Japan: Episode #117 (Audio here) (Video here) Japan's Top Business Interviews
Originally from Australia, Mr. Campbell Hanley is presently the Managing Director of Weber Shandwick, Japan. After graduating from university, Mr. Hanley was looking to go to a country that was non-English speaking, which led him to Japan. Since then, Mr. Hanley has worked with various organizations, the latest being Weber Shandwick for the last 8 years.
?Engaging people in the workplace is important as employees are more likely to be loyal and not quit on a whim. Mr. Hanley tries to ensure consistency and fairness in the workplace. He tries to make sure he is calm and reacts the same way to things, so people can predict his behaviours and reactions. He also emphasizes being authentic in giving honest feedback to people and ensuring his staff knows the things that they are doing well. Mr. Hanley tries to have breakfast or lunch with a different staff member every week. This is usually a short, informal meeting outside the office to try and get to know staff one-on-one. Mr. Hanley says these meetings make him more approachable, and he finds out many things during these sessions and sometimes can catch problems early.
?He talks about innovation as well, and says that if people care about the business, they want to build a better, more innovative workplace. Mr. Hanley says that they have a suggestion box set up in the office to gather feedback, highlight problems or suggestions. He ensures anonymity by sharing the website of this anonymous suggestion box. The staff are digitally literate and thus they know that they are truly anonymous and there is no way to track who has made the suggestions. This is to ensure they know that they are anonymous, and the company gets accurate feedback. He also ensures that the staff know that they would not be penalized for anything they say in this suggestion box.?
?Advice that Mr. Hanley would give would be to be patient. He also emphasizes good communication. He has three points that he suggests to people coming into Japan.
Trust their instincts
?Mr. Hanley advises people that first come into Japan to trust their instincts. Sometimes he feels foreign leaders shy away from sharing their views or ideas on business plans as they are concerned about offending the locals. He advises them to trust their instincts and their business experiences and knowledge in such cases. He also recommends placing trust in the Japanese employees and understanding that hard work, loyalty, and teamwork is in their culture and many times there isn’t a hidden agenda to their hard work. Lastly, he advises to have a few people that you can trust on your side in case the first two fail.
Engaged employees are self-motivated.?
o???The self-motivated are inspired.?
o???Inspired staff grow your business?
Are you inspiring them??
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About The Author?
Dr. Greg Story, President Dale Carnegie Tokyo Training
The bestselling author of “Japan Sales Mastery”, “Japan Business Mastery” and "Japan Presentations Mastery" and his new book "The Eigyo" (The営業), Dr. Greg Story is an international keynote speaker, an executive coach, and a thought leader in the four critical areas for business people: leadership, communication, sales and presentations.?He leads the Dale Carnegie Franchise in Tokyo which traces its roots straight back to the very establishment of Dale Carnegie in Japan in 1963 by Mr. Frank Mochizuki.
He publishes daily blogs on LinkedIn, Facebook and Twitter
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Has 6 weekly podcasts:
1.?????Mondays -??The Leadership Japan Series,
2.????Tuesdays – The Presentations Japan Series?
Every second Tuesday - ビジネス達人の教え
3.????Wednesdays - The Sales Japan Series?
4.????Thursdays – The Leadership Japan Series
Also every second Thursday - ビジネスプロポッドキャスト
5.????Fridays - The Japan Business Mastery Show
6.????Saturdays – Japan’s Top Business Interviews
Has 3 weekly TV shows on YouTube:
1.?????Mondays - The Cutting Edge Japan Business Show
Also every Second Thursday - ビジネスプロTV
2.????Fridays – Japan Business Mastery
3.????Saturdays – Japan Top Business Interviews
In the course of his career Dr. Greg Story has moved from the academic world, to consulting, investments, trade representation, international diplomacy, retail banking and people development.
Growing up in Brisbane, Australia he never imagined he would have a Ph.D. in Japanese decision-making, become a 37 year veteran of Japan and run his own company in Tokyo.?
Since 1971, he has been a disciple of traditional Shitoryu Karate (糸東流) and is currently a 6th Dan.?
Bunbu Ryodo (文武両道-both pen & sword) is his mantra and he applies martial art philosophies and strategies to business.