CallSwitch One Round-up - October 2024

Welcome to the October edition of our CallSwitch One product newsletter!

It’s hard to believe that we’ve already entered Q4, but we're already looking forward with our 2025 roadmap planning. Internal strategy sessions are already well underway. We also want our partners to have their say on what they want to see from us!

In the meantime, last month saw a product release featuring SSO for our Apps and customer dashboards, and a powerful new outbound call restrictions tool with a range of granular controls. If you missed it, make sure you check out the link below.

James Lockhart

Head of Product Marketing

TelcoSwitch welcomes trio of hires

Communications Platform as a Service vendor, TelcoSwitch have announced three new hires into its channel sales team as the business gears up for its next growth phase. Read the full story here.

Part 1 - Best practices when migrating customers to ?a UCaaS solution

Managed Service Providers play a key role in facilitating work patterns by supporting businesses as they shift from traditional telephony to UCaaS, many of whom are now being forced to switch before the PSTN switch-off. Read part one of the article here.

Part 2 - Best Practices when migrating customers to a UCaaS solution

In part 2, we will explore the practical steps involved in migrating customers to a UCaaS solution, using examples from the CallSwitch One partner portal. These include customer creation, system configuration, testing, and porting. Read part 2 of the article here.

Call recording playback

Our new call recording playback feature includes time-stamps to help you jump to the section of the call you’re interested in.?Just click the play button on a call recording to open this up!

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See you next month!