CallSwitch One Round-up - February 2025
Welcome to the February edition of our CallSwitch One Product Newsletter!
We continue to invest heavily in CallSwitch One, delivering regular product enhancements and refining our migration tools.
Our February release notes speak to this, with a range of updates, if you missed it, the link is below. Alongside this, we’ve seen a superb response to our Analytics trial, with around 300 customers having utilised the new feature. Expect your account manager to contact you soon to ensure you’re not missing out on any revenue opportunities. The free trial period ends in just a couple of weeks.
Stay tuned for more updates. We have plenty more things in the pipeline that we can’t wait to Share. As always, thank you for your ongoing support!
Howard Stevens?
Chief Executive Officer
February Product Release Notes
We are excited to share our latest CallSwitch One product release notes, with a range of platform and application updates to further enhance your customer proposition.
Some features we think you’ll love:
Make sure you download a copy for these items and more, and stay tuned for future releases.
Bulk Porting Process
Our porting team have delivered an all new bulk porting process, allowing partners to manage port orders for even the largest number ranges. A CSV template and user guide has been uploaded to Knowledge Base, and the team have produced an article on Help Centre to get you started.
Analytics trial ending soon!
With our free analytics trial ending at the end of February, make sure your team is fully informed about everything on offer as part of the add-on. We continue to run regular webinars, make sure you don't miss out!
What's new in Helpcentre?
We’ve been hard at work creating new articles to help you get the most of out of CallSwitch One!
Here are some of our favourite from the last month:
We hope you find these links useful. Make sure you check out the Help Centre regularly to stay up to date with the latest content!
How to create excellent caller experiences with analytics and reporting tools
Customers often reach out to businesses when things go wrong. This means they are already in a negative state of mind when engaging in a call, and their tolerance for inconvenience and delay is low. A smooth and efficient call experience can transform these experiences into opportunities to strengthen loyalty. Read the blog here.
How analytics can be deployed to suit businesses of any size
Traditional business attitudes of reselling standalone software or services is no longer enough. Costs are rising in every aspect of business and competition is tightening, therefore resellers need to have innovative approaches under their belts in order to stand out. Providing advanced analytics tools as a part of an overall offering can address this need, offering customers unmatched insight into their operations whilst increasing perceived value of services. Read the blog here.
That's it for this month! Don't forget to subscribe to this newsletter so you never miss an issue, or you can click here for monthly updates right to your inbox.
See you next month.