CallSwitch One release round-up

Welcome to your first CallSwitch One product newsletter for 2024!

Last year was an exciting year for us as we launched our CallSwitch One platform. We’ve already seen fantastic uptake from our partners, and the feedback provided to us has been invaluable as we continue to develop our roadmap at pace.

Looking forward, this newsletter includes some details of our most recent product updates, along with some insights into our expectations for 2024, as well as thoughts from some of our partner community.

Happy 2024!

The TelcoSwitch Team

CallSwitch One - December product release notes

Last month we shared details of our December product release. There are too many to list here, but some key new features you’ll love in this release include:

• Improved visual voicemail for desktop apps
• Advanced queue statistics reporting
• Provisioning configuration file editor
• User line-key config import/export tool
• Enhanced SMS reporting
• Text-to-speech upgraded to Google Neural2

Keep your eyes peeled for the next update, and be sure to check out the Resources area regularly for updates. Don't forget, you'll need to log-in to our Partner Portal to access a copy of these release notes.

Partner Community Roundtable - Part One

Last month, TelcoSwitch Head of Product Marketing, James Lockhart sat with business leaders from key members of our trusted partner community to discuss their observations on the telecoms industry from 2023, along with expectations for how the industry will evolve in 2024. Read more here.

2024 State of the Industry - Part One

Part One of our blog exploring the trends that will shape the business communications industry in 2024 is now live. Key topics covered include the growth of cloud communications, the blurring lines between UCaaS and CCaaS, and the shift towards telecoms integrating further into the IT landscape. Read more here.

Aren’t all UCaaS solutions the same?

In the evolving field of unified communications, not all solutions are created equal. When it comes to evaluating vendors and vendor partnerships, features and pricing have long been key parts of your purchase decision. But are you taking time to consider product-market fit and alignment with your customers in terms of third-party integrations? Read more here.

Queue Callback - NEW

Reduce abandoned calls with the new Queue Callback feature. This feature enables callers to save their place in the queue without the need to stay on the line. They receive an automated callback from an agent as soon as one becomes free.

Thanks for reading - we'll see you in the next one!