Call Forwarding Vs. Call Transfer: How Do These Features Differ?

Computer telephony integration in other business tools like CRM systems has become common. The major business solutions also provide telephony features incorporated into the software to enhance business communication. Some features like call forwarding, call transfer, etc. are available in multiple communication solutions such as IP PBX solutions, call center solutions, etc. The companies that offer VoIP development services can help you develop these features for your software.

Both call forwarding and call transfer are two different features and are often misunderstood or incorrectly used by people.

What Is Call Forwarding?

It is a telephony feature that forwards an incoming call to another phone number or extension. The caller will not get any intimation or acknowledgment about this forwarding, it will be done automatically.

What Is A Call Transfer?

This telephony feature will connect the caller to the agent at another end. The agent will transfer the call to another agent or supervisor in the company.

The call transfer has two types: 1. Blind call transfer and 2. Attended call transfer

Call Forwarding Vs. Call Transfer

These are telephony features available in multiple communication solutions, including a multi tenant IP PBX solution. Let’s understand the difference between both of these solutions in detail.

? The VoIP development company can develop a call forwarding feature that can be used before a caller is connected to the agent or even during a live call.

? The call transfer feature is differently developed by the VoIP software development companies. It will require a caller to connect on a live call with the agent to allow them to use the transfer feature.

? Call forwarding can have another feature called Find Me, Follow Me. This feature will forward an incoming call to more than one phone number in a sequential manner until it is attended or the total numbers added to the system get exhausted and nobody responds to the call.

for such details visit: Inextrix Technologies