Call center scripts in the focus

If you work in the contact center industry, you probably know that scripts are one of the oldest tools used by agents, dating back to pre-internet times.?

Today, scripts can be more than just guides on what to say.

They can help?

• validate data,?
• save time,?
• personalize answers based on customer history, and?
• give agents access to external tools during conversations.?

Check out a few resource recommendations and tips to make the most of your scripting tool.?

1. Attend a webinar next week

Join Elemér and Gavin for a quick LinkedIn live session where they’ll share actionable tips on driving great CX and saving time with scripts. They’ll tell you everything you need to know to maximize your scripting tool’s efficiency.?

You can check out the event and register here.

2. Watch this video to see our scripting tool in action

Explore how VCC Live's call center scripting tool (editor) can help you give your agents what they need at exactly the right time.

Watch the video here.

3. Check out our guide to effective call center scripts

Get a few tips to make your step-by-step guides as helpful as possible.?

Guide to building effective call center scripts.

We hope you found these recommendations helpful. See you at the webinar!