Call Center Lessons from a Walk-In Healthcare Clinic

Call Center Lessons from a Walk-In Healthcare Clinic

Peter DeHaan Peter DeHaan

Peter DeHaan

Author | Blogger | Jesus Follower

发布日期: 2018年9月19日
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We Need to Be Ready to Learn Whatever We Can, Wherever We Can

Last week I went to a walk-in healthcare clinic to deal with an itchy skin affliction that was driving me crazy. (It turns out it was poison ivy or some variation thereof.) Not only did I get fast attention and quick results, but I had a wholly enjoyable experience. I walked away from the clinic as a happy patient, but I usually don’t have that reaction after interacting with a call center.

Here are some thoughts as to what makes a difference. Read more>>


Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat. He’s a passionate wordsmith whose goal is to change the world one word at a time.

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