Cable/MSOs: Are Your Customers’ QoS Experiences a Mystery?

We can help you solve it.

Cable and multiple system operators (MSOs) know that quality of service (QoS) and service availability are their two most important key performance indicators (KPIs), which directly relate to customer churn. In your efforts to meet customer demands for quality, connectivity, and availability, you are now deploying more fiber than DSL in your networks, and fiber installation is gaining on hybrid fiber-coaxial cable (HFC) too.

Between the U.S. and Canada,?32 million homes?are connected to fiber and 73 million have FTTx lines going past them. In the U.S. alone, more than 10 million homes are being connected to fiber each year. That’s a lot more data to a lot of subscribers with a lot of potential growth. Additionally, cable operators are adapting distributed access architecture (DAA) to shift network intelligence from the cable end and into the access network. In a recent?Omdia?survey, 48 percent of cable operators reported they have partially or fully adopted DAA and 49 percent reported they plan to adopt it. That’s a lot of network transformation.

Challenges with FTTx and DAA

Both developments create new and myriad challenges for operators. Your network is getting more complex as more bandwidth is pushed further out to the edge. You may be running numerous versions of software with virtualized services, which have a further multiplier effect on software instances. You will have more configuration changes. And, as your network functions and intelligence expand toward the edge and more variables are introduced, your operations team now has?twice as much—or more—work to do monitoring new alarms and KPIs.?

To address these exponentially increasing complexities...

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