CA Communication Skills that increase Collections, Referrals & Retention
Ever had a miscommunication with a patient? Of course. We all have. Not only can miscommunications be frustrating, energy-sapping and time-consuming…they can also be expensive.
When patients get a mixed message from your office: they don’t come back, they don’t pay their bill, and they certainly don’t refer.
Too many chiropractic offices are clinging to the hope that their patients will be compliant with their policies and recommendations for care just because they said so, or worse–via ESP. There are so many problems that creep up when CAs are not empowered to properly communicate with patients. One frequent problem is caused by CAs who ask questions in a yes or no format, when clearly the answer “no” would not be an acceptable option. For example, asking patients: “Did you want to set up your next appointment?” or “Do you want to make a payment today?”
Obviously, there are better ways to effectively communicate.
Are your CAs building positive long-term relationships with your patients? When your patients understand that they’re important to you, you will become more important to them. Find out how to incorporate amazing communication techniques into every patient encounter–from a prospective patient phone call, to the first visit, at the front desk and beyond.
Kim Klapp is sharing proven “Communication Strategies to Maximize Patient Compliance and Minimize Stress” for this month's course. She’ll be teaching your team:
- How to ask strategic questions to get more referrals, collections, and patient compliance
- Over a dozen strategies that build stronger connections to patients
- How to avoid mixed messages and miscommunications
- How to answer the question that patients really care about
- How to ensure a successful patient encounter
- A simple strategy to increase appointment compliance by at least 20%
- And so much more!
What would your practice be like if your CAs were skilled at communicating with patients…with your community? What would that do for your practice volume? Your collections? Your referrals?
If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for COMMUNICATION STRATEGIES only), then I urge you to register for this course today.
This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.
Thanks to these A.C.E. members for sharing what their practice gained from this topic:
This month’s PDF of course materials is over 50 pages of forms and tools to teach and reinforce important changes to how your team sees communication (including a BONUS of 4 pages of Responses to Commonly Asked Patient Questions). All are downloadable in their original file format for easy implementation. Get immediate access to important training that will keep your team motivated, invigorated, and focused on improving your practice.
Membership includes UNLIMITED SUPPORT with Kim so there's no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!
Sign up now and get immediate access to this month’s course on the key to practice success: COMMUNICATION STRATEGIES!
