ByondPro For Your Front Office

You know more than anyone, that your front desk is your company’s public face, the Page 1 of your customer’s journey with you, the introduction to what you are about, your first impression and normally a very critical part of the daily workflow that makes your organization function.?

Without a well-orchestrated front desk set-up, your whole office is feeling the lack of a scout, missing a main voice of communication and point person for so much that goes on during business hours.?

Your front desk staff requires lightning fast tools that are at their fingertips for looking up information, directing walk-ins and appointments, directing ceremony visitors, conducting burial look-ups, finding documents and communicating with the back office.?

ByondPro is helpful to all your staff and team members, but it is particularly useful to the role of front desk and reception.?

Some of the things your front office can do with ByondPro include:?

• Instantly look up burial locations and print maps and grave locations
• Quickly know what interment and funeral events are going on when and where
• Schedule room resources for meetings, arrangements and appointments
• Log call details in a CRM and pass long leads to sales people
• Look up lead ownership information with a few key strokes
• Look up invoices, deeds, contracts and past communications in one easy interface
• Easily receive and log payments, create receipts and enter information?
• Track headstone deliverables, Death Certificate timelines and cremated remains locations
• Make any necessary edits to contacts, addresses, documents
• Communicate with counselors, field personnel, and funeral homes to assist in scheduling services.
• Review and organize daily work orders and Interment lists for burials.
• Conduct financial tasks
• Send documents for signature
• Inventory and track office material and assets

If your office is lagging behind the curve in software or general business practices, your front desk is likely feeling it in a big way. The most noticeable example of a dysfunctional front desk set-up is, well, there's no one there. Either because they are off running around your office knocking on doors, looking up files, returning files, distributing sticky notes and calling to grounds crew, or, they are just not there because they quit a few weeks ago, without a good system in place your front desk person is putting in way more steps for the day than they need to.

It's time to look at changing this with a good, quick and efficient software system that empowers that front desk person with a fast search tool, easy communication tools, excellent calendar systems integrated across your organization. Give them the tools to file things electronically, communicate with other staff, with you, and receive payments that families are coming in to give you, ensuring that they do not go misplaced.

Goodbyes are Forever: Say good by to log-books, daily planners, white boards, clip-boards, sticky notes, spread sheets, forever.

Are you ready to jump-start your front office with a powerful CRM-focused Cemetery Management System?