Busting PSTN switch-off myths

With less than three years to go until the Public Switched Telephone Network (PSTN) is switched off in the UK, businesses must now begin the switch to digital phonelines.

Digital phonelines use a different type of technology to make calls — such as Voice over Internet Protocol, or VoIP. Instead of relying on physical, copper lines, VoIP transmits voice calls over the internet via digital data packets.

So, what are some common misconceptions around VoIP? ??

? VoIP offers less reliability and poor call quality

While this may have been the case when internet-based calls were first developed, the technology has significantly evolved since then. VoIP delivers calls with crystal-clear audio and no lag or interference.

As calls are held over the internet, your business broadband quality directly impacts call quality, so a reliable internet connection is essential to making VoIP a success.

? VoIP is more expensive

Actually, cost savings are one of the main benefits of switching to digital. VoIP phone systems are priced on a per-user basis and are easily scalable, meaning lines can be added or removed in just a few clicks. ?It’s particularly useful for businesses with seasonal peaks, or when expanding to a new premise. ??

? Making calls over the internet isn't secure

Digital phonelines are as secure as the IT infrastructure of a business, since they are made within an internal system. For example, the Vodafone One Net VoIP system includes an authentication feature to ensure only authorised users that are part of a business have access. ?

This prevents calls from being re-routed outside of an organisation and hackers from infiltrating the system, protecting against third-party access to business data. ??

Change can be daunting, but there’s no need for concern. With so many connections to be switched over to VoIP over the next few years, it’s worth getting ahead now to ensure the switch is as smooth and seamless as possible.

You can learn more about the PSTN switch-off on our website. For more tailored advice on how your business can ensure a smooth switch to digital, get in touch with the Crystaline team today.?