Busting Gamification Myths, Top 2024 Contact Center Trends, and More
Welcome to the first Centrical Pulse newsletter of 2024!?
This past month, we hosted two webinars, with one session debunking some myths about gamification. Additionally, our CEO, Gal Rimon , shared some thoughts about AI Copilot for contact center agents . Centrical VP of Product Linat Polak Mart offered a glimpse at how Centrical helps turn frontline supervisors into effective and efficient leaders.??
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See you next month!
From Centrical CEO and Founder Gal Rimon
“AI copilot is a rapidly emerging SaaS category, promising to increase productivity across role types and industries by taking on routine tasks. But how does AI copilot improve contact center agent performance? How does it act as an assistant?” Read more in Forbes.
“By embracing these trends, contact centers can unlock the full potential of their human talent, transforming every interaction into a masterpiece of empathy, expertise, and lasting customer satisfaction.”? What are the top five actionable contact center trends for 2024? Read more in the Centrical Blog .
On Demand: New Era of Performance Management for the Frontline
When it comes to performance management, are you checking in with your people – or simply checking boxes? Today’s performance management has the potential for so much more. Learn more from Martin Teasdale , Nate Brown , and April Crichlow as they discuss the latest strategies and tools transforming frontline employee performance management, how the right tech can engage and empower your workforce, and how to bring it all together.?
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On Demand: Myth-busting Gamification in Today’s Contact Centers
Organizations across industries are increasingly turning to gamification to motivate, engage, and retain employees.??But not everyone understands how to drive results - and 80% of gamification strategies will fail.
In case you missed it, Centrical Solutions Consultant Corey Mustard discusses how your organization can implement a gamification strategy and turn it into a resounding success story.
6 Ways to Transform Frontline Supervisors into Effective and Efficient
Frontline managers are key to engaging contact center employees - and organizations can boost the modern employee experience by transforming today's managers into tomorrow's leaders. Read more from Centrical VP of Product Linat Mart.?
Focus on 2024: Optimizing Pre-boarding and Onboarding
Operations leaders are looking to optimize pre-boarding and onboarding in 2024. Read more for a quick overview that covers setting new hires up for success.
More leading best practices and amazing insights! Let’s go!