Business-ready Voice AI is Here

Introducing RingCentral AI Receptionist

For decades, businesses have needed a better way to handle calls—one that provides instant responses, eliminates frustrating menus, and ensures every customer is heard.

Missed calls translate to lost revenue and poor customer experiences, but answering every call with a live person is expensive and difficult to scale.

Today, we are excited to address that challenge and introduce RingCentral AI Receptionist (AIR)?: an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place.

RingCentral AIR? mimics the functionality of a traditional full-time receptionist without the overhead costs.

Think of RingCentral AIR as your always-on, AI-powered digital employee.?

RingCentral AIR is our latest leap forward in embracing AI-powered digital transformation. It marks our foray into agentic AI and the creation of a new category in AI-powered business call handling.

"Voice is the biggest untapped data source in business, and we believe voice AI connected with the business phone system will be one of the primary ways businesses will leverage AI to engage with customers. I’m very excited to launch RingCentral AIR to deliver tremendous value to businesses everywhere,” said Kira Makagon, President & Chief Operating Officer of RingCentral.

RingCentral AIR key capabilities

RingCentral AIR is built into the RingCentral business phone system, providing businesses with an AI agent that has the following capabilities:

• Resolves routine customer inquiries: Uses generative AI with context from websites and documents to answer routine customer questions about the company’s services, business hours, and location.
• Scalable for multiple locations or departments: Can be deployed for a single storefront or multiple business locations.
• Intelligent call routing: Connects callers to the right person or department based on natural conversation.
• SMS confirmations: Delivers important details like locations and email addresses on request via SMS.?
• Call transcripts and analytics: Provides transcripts for every call to give insights into what customers are calling about. It helps businesses understand peak hours via analytics around call volumes and trends.
• Customizable voice and language options: Supports English today; Spanish will launch at the end of Q1, with additional languages to follow.
• Future-ready with appointment scheduling: AI-powered appointment scheduling is coming soon.

Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, RingCentral AIR enables any business with any budget to instantly deploy this AI call automation solution to transform their business.

Driving immediate impact for businesses

Early access customers are already seeing the benefits of effortless, AI-driven call automation that enhances customer interactions:

• A security company instantly resolved over 50% of its inbound calls, enabling customers to get the answers and support they need.?
• A home tech service company handled 60% of inbound calls and captured leads that otherwise would have been lost.
• A healthcare provider improved patient care and experience by eliminating call wait times and reducing average answer times from 12 seconds to 0 seconds.?
• A law firm now routes and screens calls 24/7, reducing manual handling by 20% while keeping clients connected.

With RingCentral AIR, these businesses are capturing more opportunities, increasing efficiency, and delivering better customer experiences.

Looking ahead: Agentic AI and the future of business communications

For too long, voice communication has been treated as an afterthought in AI innovation. RingCentral AIR marks the beginning of a new era, where AI-powered agents don’t just answer calls, but actively support and enhance business operations.

By integrating AI directly into your RingCentral business phone system, we’re setting the foundation for a portfolio of intelligent agents that know your business, integrate seamlessly into your workflows, and drive real value.

This is more than just automation. It’s the first step toward AI-powered business agents that work alongside your team, continuously learning, adapting, and improving.

RingCentral is leading the charge in AI agent workflows, where voice AI, automation, and enterprise communications converge to deliver smarter, more efficient business interactions. This is just the beginning.

We’re proud to build AI that works in the real world, designed to make businesses more responsive, more connected, and more intelligent.

Join us and experience the power of effortless voice AI

RingCentral AIR is currently available to select U.S. businesses during its controlled availability phase. A broader rollout is planned for Q2 2025. Contact us for a free trial during the controlled availability phase.

If you’re ready to:

• Reduce missed calls and capture every opportunity
• Streamline customer interactions without adding complexity
• Experience the next generation of AI-powered business communications

?? Visit the RingCentral AI Receptionist webpage to learn more and sign up for early access.

?? Register for our upcoming ‘AI Real Talk’ Webinar, “The New Voice of Business: AI-Powered Communications and the Future of AI Agents,” on March 26 at 10:00 am PT for a demo on RingCentral AI Receptionist and more insights on how to transform employee and customer experiences.?